Please note this is a 9-month secondment role.
About Us
Launched in 2015, Credit Savvy is a digital-only business that helps Australians to access, understand, leverage and protect their credit reputation. Our free online service is open to all who want to improve their financial wellbeing.
In 2022, we expanded our offering to include SavvyShield, an Australian-first feature to prevent new credit fraud by implementing a credit file ban. We also offer part of our service in the CommBank App through the CommBank Credit Score Hub.
We are part of Commonwealth Bank's x15ventures, and it is our mission to help everyday Australians understand credit better and unlock their financial potential.
The Role
We're on the lookout for a savvy Business Operations Associate to join our small, passionate team to support our mission: help Australians take control of their credit life and achieve their financial goals.
The Business Operations Associate will be a natural all-rounder that delivers exceptional service to our customers, partners and internal stakeholders. Collaborating closely with all functions of the business, you will drive key business operations and coordinate relevant business-wide initiatives.
You will have plenty of scope to make your mark and work across a range of customer and business initiatives that are key to Credit Savvy's success.
Key Accountabilities
Reporting to the Head of Operations, you will:
Undertake business analysis, and compile and present findings across the team
Manage and update the Credit Savvy product database
Work directly with our commercial partners at CommBank and beyond
Contribute to weekly and monthly financial reporting on business-wide performance
Support and execute on marketing and sales email campaigns
Drive and uplift our payment and invoicing requirements, to both suppliers and commercial partners
Support our digital customer-service channels – you will respond to a multitude of customer queries demonstrating empathy and our commitment to exceptional customer service
Support our 'People & Culture' initiatives by coordinating team-wide events
Process business tasks and support requests, within agreed turnaround times
The Person
We're looking for smart, curious people who bring a 'roll your sleeves up' mindset and want to make a difference. The ideal candidate will bring many of the following attributes and experiences:
Demonstrated experience (1-3 years) working in a similar role in a small team environment
Ability to drive and manage competing tasks while prioritising effectively
An ability to synthesise lots of information and focus on key items
Experience developing working relationships with both internal and external stakeholders
Excellent attention to detail
Experience in process capture, documentation and improvement
An ability to navigate complex processes and getting 'cut through' when challenged
Strong verbal and written communication skills
Self-starter that is comfortable working in a fast-paced environment, dealing with ambiguity
Experience with email platforms such as SendGrid or Mailchimp would be desirable
Experience in, or an understanding of, consumer finance would be highly regarded
Tertiary qualifications in business, economics or related discipline preferred, but not essential
Research shows that people from underrepresented backgrounds sometimes hesitate to apply for roles if they don't meet every requirement. If this is you, don't worry - we still encourage you to apply. We are committed to creating a workplace that supports long-lasting and meaningful careers for everyone, and your unique skills and perspective might be just what we're looking for!
Why Join Us?
Enjoy a flexible and dynamic start-up environment
We nurture a safe space for our people to show up as they are!
Competitive salary and bonus structure
Opportunities for professional growth and development
Access to the best in class benefits that CommBank offers.
This role is a fantastic opportunity to join a fast-paced, collaborative and informal team with a start-up culture, with big plans and backing, and where you get every opportunity to shine.
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