Business & Operational Delivery AdministratorWe are looking for an experienced administrator with a keen eye for detail to work in the National Back Office of NHS England.
The National Back Office (NBO) is responsible for the management of NHS Numbers and Personal Demographics Service (PDS) records, investigation, and resolution of data quality incidents on PDS demographic records, and the provision of a Tracing Service to approved organisations.
The role of Demographic Administrator is part of a large team of highly motivated and skilled professionals who provide a national data quality service.
The role contributes to delivering efficient and timely services against agreed service levels, to NHS and non-NHS organisations in a fast-moving environment.
The Administrator contributes to several different areas including resolution of incidents, quality, customer service, adherence to GDPR, Data Protection Act and Privacy, Transparency and Ethics policies and procedures.
An understanding of NHS systems and data flows, and knowledge of NBO services and business processes is desirable though training would be provided to the right candidate.
We operate within a hybrid working environment, with an expectation of some office presence.
There may be ad hoc / occasional travel to Leeds, London, and other locations.
Main duties of the jobMaintaining and improving the quality of demographic data on the Personal Demographics Service (PDS) - the PDS is the national master database of all NHS patients in England, Wales and the Isle of Man.Investigating and resolving complex PDS data quality incidents and service requests reported by NHS-wide organisations.Managing NHS numbers and medical records.Identifying service improvements and feeding these into the change management process.Providing training and support to new and existing staff.Engaging with NBO managers and other business areas by responding to requests for information and carrying out ad-hoc tasks in support of service improvements.Handling personal and sensitive data in accordance with data protection legislation.About usThe NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.Making the NHS a great place to work, where our people can make a difference and achieve their potential.Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care.Optimising the use of digital technology, research, and innovation.If you would like to know more or require further information, please visit NHS England.
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.
NHS England hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met.
To be eligible for sponsorship through the Skilled Worker route you'll usually need to be paid the 'standard' salary rate of at least £38,700 per year, or the 'going rate' for your job, whichever is higher.
You can find more information on the Government website.
Job responsibilitiesThis assignment brief should only be read in conjunction with the generic job description listed in the reference section above.
Please therefore refer to the Generic Job Description for more information.
Accountabilities Accountable for ensuring quality and timeliness performance indicators are met.
Key Relationships (External and Internal) Required to communicate regularly and maintain good relationships with:
Colleagues within other Platforms teams (e.g.
Demographics, PCRM, NHS App and Login)Primary Care Support England/WalesNHS Central Register ScotlandNorthern Ireland National Back OfficeOther Spine users e.g.
GP Practices, Trusts, Maternity Units etc.Person SpecificationQualificationsEducated to NVQ 4 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.KnowledgeWorking knowledge of information governance, i.e.
maintaining the confidentiality of information, storing information in the right place and making sure information is recorded clearly and accurately.Working knowledge of the Data Protection Act and how it impacts an organisation.Awareness of various project management practices and methodologies e.g.
PRINCE2, Agile, SCRUM or equivalent experience.SkillsProven ability of gathering, recording and analysing information from a variety of sources, using such information to prepare and maintain a range of business documents and databases, including methods and techniques for configuration, storage and version control.Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Business and Operational Delivery Manager - NBO
Full-time, Part-time, Job share, Flexible working
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