At Best Practice Software, our vision is communities connected with care. In 2025, we have a new mission to build a culture people love , where:
we value customers, we work together for success, we are accountable for our actions, we innovate for the future, and we celebrate diversity and inclusion. If you share our vision and values, please consider this exciting career opportunity to join our growing team in Bundaberg or Brisbane, Queensland. You're unique, and we value that. As a Business Improvement Specialist, we'll call on your unique talents, skills, expertise, and experience to: Collaborate and build relationships across teams to identify, understand, analyse and communicate the customer needs, through business requirements; Provide a responsive problem-solving service to internal stakeholders to assist them with continuous improvement; Continually and proactively analyse, redesign, and improve company-wide business processes and ensure our business systems work cohesively; Communicate findings, recommendations, and project updates to stakeholders and executives; Plan and deploy new business processes and system solutions in response to new services or offerings to customers; Create detailed documentation of business requirements, processes, and solutions; Participate in testing and validating new systems and processes to meet business requirements; Establish and maintain strong relationships with all business stakeholders that encourage collaborative and cross functional synergies to deliver organisational goals; Work with the Business Systems team to implement enhancements and organisational initiatives; and Proactively contribute to the team to promote quality and continuously improve our internal processes. We believe our ideal applicant will demonstrate the following attributes: 3-5 years experience in small-medium ICT or business project delivery, preferably with a Business Analysis, Product Owner or similar background; Demonstrated work ethic, positive attitude, be self-motivated and proactive; Experience in requirements elicitation and management, process and functional system design, testing and implementation; Excellent interpersonal and communications skills and demonstrated expertise in stakeholder engagement and management; Able to translate business requirements into processes and features and prepare them for development; Proven ability in troubleshooting and problem solving both independently and collaboratively; Ability to manage competing priorities and meet deadlines; Experience working in Agile development, ITIL and Dynamics 365. What's in it for you? Market-leading benefits that make us a proven local employer of choice. Flexible work arrangements that help you strike the right career balance. Belong as part of a dynamic and highly supportive team with a strong dedication to the mission. Enrich your experience by supporting our frontline healthcare heroes across Australasia. How can we get this ball rolling? To start a conversation on your fit within our team, we recommend you provide us with:
a capability statement/cover letter highlighting your experience and how you meet our requirements; and an updated copy of your resume. Your new career starts here. For more information on this role, please contact Mia Lovatt on 1300 40 1111 (in Australia) or 0800 40 1111 (in New Zealand). If you're ready to soar to new heights, then click the button to 'Apply' for this job. Only applicants required for an interview will be contacted upon submission of this application.
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