Business & Hr Manager

Glenworth Valley Services Pty Ltd ABN: 42 658 080 810 T/A Glenworth Valley Wilderness Adventures


OUTDOOR ADVENTURE EXPERIENCES | CAMPING & ACCOMMODATION | AGISTMENT | EVENTS
69 Cooks Rd, Glenworth Valley NSW 2250 p: e: www.glenworth.com.au
Thank you for enquiring about our Business and Human Resources Manager role at Glenworth Valley Wilderness Adventures (GVWA),
Australia's largest horse riding and outdoor adventure centre.

GVOA is a multi-award winning, adventure tourism business specialising in horse riding, kayaking, quad biking, abseiling, laser
skirmish and corporate team building activities.
We also offer camping and horse agistment services and have recently added a new
event centre and accommodation to our diverse range of experiences available on our 3000 acre wilderness property.
We have been
in business for more than 50 years and employ a team of 40 full time staff and approximately 80-100 part time and casual staff.

Glenworth Valley is located 4 kilometres off the M1 Motorway via the Calga/Peats Ridge exit which is 15 minutes from Gosford.
Employment at Glenworth Valley makes for a great lifestyle and ideal work environment due to the magnificent natural surroundings
and the enjoyable type of work we do.
To familiarise yourself with the nature of our business, please visit www.glenworth.com.au

What we are looking for
Due to strong growth and diversification of our business activities we are looking for an outstanding, innovative, multi skilled Business
and Human Resources Manager who with passion and commitment will take a hands on approach to driving continuous
improvement in the performance of the business.
This is a key management position operating in a fast paced, dynamic and diverse
environment.
The successful applicant will ideally have a broad range of business management skills and a demonstrated record of
achievement in business and human resource management.
The type of person we are looking for is someone who is happy and
enthusiastic and enjoys working with a friendly team of people in a fun environment.

All applicants must be non-smoking and will be assessed using the answers provided in the GV application form and against the list of
key result areas in the position description.

Rates of pay
The successful applicant will be rewarded with a pro rata annual salary of $110,000 per annum (or $121,550 including
superannuation) and best of all will be joining a high quality, well established business operating in a satisfying and rewarding role.
All rates are before tax and annual pay increases will be based upon the successful achievement of all the requirements of the
position description.

The position is available on a flexible basis as either a 4 or 5 day a week position (your choice), with the opportunity for some work
from home.
The position is offered on a permanent basis.
When in the office, the typical hours of employment are either 8.30am to
5.00pm or 9.00am to 5.30pm with 30 minutes for lunch.

What to do next
Please fill out the application form relevant to this position and return it with your resume ASAP via email to
by mail or deliver it in person.
Please note that no interviews will be conducted or further
information provided on the day if you choose to deliver your application in person.

If your initial application is successful, we will contact you to arrange an interview.
Once again, thank you for your enquiry.

Yours sincerely,




Mia Lawler
General Manager







Position Description


Title: Business and Human Resources Manager

Reports to: General Manager and Chief Executive Officer

Supervises: Reception / adventure consultants x 2, Senior Adventure Consultant

Hours: This is a salaried position based on minimum regular hours from either 8.30am – 5.00pm or 9.00am –
5.30pm Monday to Friday when in the office

Breaks: Lunch 30 minutes

Last updated: April 2023



GLENWORTH VALLEY WILDERNESS ADVENTURES


Our Mission Deliver outstanding Experiences including Adventure activities, Camping & Accommodation,
Agistment services and Events that operate in accordance with the highest levels of customer
satisfaction, safety standards and professional business practices.


Our Vision Glenworth Valley Outdoor Adventures will be recognised as Australia's leading provider of
outstanding Experiences including, Adventure activities, Camping & Accommodation, Agistment
and Events.


Purpose of the role Take a hands on approach to driving continuous improvement in the performance of the business
in the areas of business and human resource management, customer satisfaction, innovation,
systems management, operational support and assistance to the executive team.


Key Result Areas Business Management
Human Resource Management
Business Development, Innovation, Customer Satisfaction and Sales
Business Systems, Operational and Executive Support


Key Behaviours Team Focus - Foster the development of a team culture and productive work environment
consistent with GVOA's vision statement

Communication Skills – Takes the initiative to collaborate and communicate accurate, up to date
plans and information to team members.
Expresses thoughts clearly both verbally and in writing.
Listens and understands others.

Analytical Ability – Reviews and analyses a wide variety of information and recommends an
evaluated course of action.

Initiative – Actively seeks opportunities to add value to the business and make a contribution
rather than passively accepting situations.

Leadership – Communicates personal vision and the organisation's vision in a manner that
influences and gains the support of others.



Performance Outcomes

Business Management With passion and commitment take a hands on approach to driving continuous improvement
and innovation in the performance and success of the business.
Develop systems and processes that streamline, manage and address the strategic needs of
the business
Manage the operation of the business according to comprehensive budgets, financial
management and KPI's to a high standard.
Preparation and analysis of high quality monthly business performance reports in a timely
manner
Cost new operational initiatives and develop evaluated business proposals
Achieve detailed business planning and project management outcomes and solutions
Assist with the planning, evaluation and implementation of objectives and strategies
contained in the business plan


Human Resource Management Lead by example to cultivate a positive, happy, team culture throughout the business
Develop and implement continuous improvement and organisational change strategies
Achieve all people management functions of the business including annual performance
management reviews, ongoing performance management plans and six-monthly KPI reviews
Motivate, train, reward and recognise team member achievement
Attract, recruit and retain quality team members, in conjunction with department managers
or the MD
Develop, implement and review Work Health and Safety policies and procedures and
oversee risk management compliance throughout the organisation
Assist with workers compensation/return to work plans by others
Coordinate regular team meetings and oversee employee training and development, team
member inductions, team building days and maintain high levels of internal communications
amongst team members
Keep our organisational chart up to date and recommend improvements to our structure


Business Development, Identify and initiate innovative business development opportunities to increase the revenue
Innovation, Customer base and profitability of the organisation to ensure its future prosperity and success
Satisfaction and Sales Ensure all team members understand the importance of providing excellent quality
customer service in a happy, helpful and professional manner
Oversee and ensure our customer feedback procedures are adhered to by department
managers in a timely and appropriate manner and recommend changes to our operating
procedures where necessary
Lead, develop and manage team members with the support of others, in our call centre /
reception area incorporating service standards, professionalism, advanced selling skills and
answering team member questions with regards to policy and procedural matters
Ensure our team promotes and sells GVWA in a high quality manner that develops our
reputation and encourages customers to participate in our experiences and maximises the
conversion ratio of enquiries into sales/bookings
Prepare and develop compelling grant funding and business award submissions


Business Systems, Operational Oversee with the support of others our systems management requirements ie IT, online
and Executive Support booking reservation systems (CustomLinc), point of sale, electronic disclaimer, phone
systems, customer survey / photo program, staff rostering and other related issues in a
timely fashion
Provide day to day operational support to our adventure consultants, horse riding, events
and adventure activity managers including planning for long weekends, peak periods and
major events held at GV.
Provide support and assistance to the executive team and be the main go to person for team
member enquiries
Oversee the management of our tourist accommodation facilities and the leasing out of
rental properties including regular rental inspections
Responsible for managing all company and team member communications, central filing
system and electronic data storage 'Z' drive




Position Qualities, Skills and General Requirements

Essential Qualities and Skills Previous experience in a senior business or human resources management role
Highly productive, organised and ability to manage competing priorities whilst maintaining
exceptional attention to detail
Excellent business management capabilities
Advanced human resource management
Advanced level of communication and customer service skills
Superior MS Office Skills
Good understanding of FWA and WHS legislation
Capable of maintaining the company's essential administration activities
Proven experience in a busy and varied office environment
A highly proactive, self-starter, motivator and leader


Desirable qualities and skills Knowledge and understanding of the tourism, recreation, hospitality or similar industries
Experience overseeing an organisations IT and Systems management needs
Capable of uploading basic website edits using content management software


General Requirements Glenworth Valley is a non-smoking work environment
Applicants must satisfy Child Protection legislation and are required to provide a "Working
with Children" clearance.
First Aid certificate within 2 months of commencing the role (if not current).
Working as required
Must own a car and current NSW Licence


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