Business & Hr Manager

Glenworth Valley Services Pty Ltd ABN: 42 658 080 810 T/A Glenworth Valley Wilderness AdventuresOUTDOOR ADVENTURE EXPERIENCES | CAMPING & ACCOMMODATION | AGISTMENT | EVENTS69 Cooks Rd, Glenworth Valley NSW 2250 p: 02 4375 1222 e: ****** www.glenworth.com.auThank you for enquiring about our Business and Human Resources Manager role at Glenworth Valley Wilderness Adventures (GVWA),Australia's largest horse riding and outdoor adventure centre.GVOA is a multi-award winning, adventure tourism business specialising in horse riding, kayaking, quad biking, abseiling, laserskirmish and corporate team building activities. We also offer camping and horse agistment services and have recently added a newevent centre and accommodation to our diverse range of experiences available on our 3000 acre wilderness property. We have beenin business for more than 50 years and employ a team of 40 full time staff and approximately 80-100 part time and casual staff.Glenworth Valley is located 4 kilometres off the M1 Motorway via the Calga/Peats Ridge exit which is 15 minutes from Gosford.Employment at Glenworth Valley makes for a great lifestyle and ideal work environment due to the magnificent natural surroundingsand the enjoyable type of work we do. To familiarise yourself with the nature of our business, please visit www.glenworth.com.auWhat we are looking forDue to strong growth and diversification of our business activities we are looking for an outstanding, innovative, multi skilled Businessand Human Resources Manager who with passion and commitment will take a hands on approach to driving continuousimprovement in the performance of the business. This is a key management position operating in a fast paced, dynamic and diverseenvironment. The successful applicant will ideally have a broad range of business management skills and a demonstrated record ofachievement in business and human resource management. The type of person we are looking for is someone who is happy andenthusiastic and enjoys working with a friendly team of people in a fun environment.All applicants must be non-smoking and will be assessed using the answers provided in the GV application form and against the list ofkey result areas in the position description.Rates of payThe successful applicant will be rewarded with a pro rata annual salary of $110,000 per annum (or $121,550 includingsuperannuation) and best of all will be joining a high quality, well established business operating in a satisfying and rewarding role.All rates are before tax and annual pay increases will be based upon the successful achievement of all the requirements of theposition description.The position is available on a flexible basis as either a 4 or 5 day a week position (your choice), with the opportunity for some workfrom home. The position is offered on a permanent basis. When in the office, the typical hours of employment are either 8.30am to5.00pm or 9.00am to 5.30pm with 30 minutes for lunch.What to do nextPlease fill out the application form relevant to this position and return it with your resume ASAP via email ****** by mail or deliver it in person. Please note that no interviews will be conducted or furtherinformation provided on the day if you choose to deliver your application in person.If your initial application is successful, we will contact you to arrange an interview. Once again, thank you for your enquiry.Yours sincerely,Mia LawlerGeneral ManagerPosition DescriptionTitle: Business and Human Resources ManagerReports to: General Manager and Chief Executive OfficerSupervises: Reception / adventure consultants x 2, Senior Adventure ConsultantHours: This is a salaried position based on minimum regular hours from either 8.30am – 5.00pm or 9.00am –5.30pm Monday to Friday when in the officeBreaks: Lunch 30 minutesLast updated: April 2023GLENWORTH VALLEY WILDERNESS ADVENTURESOur Mission Deliver outstanding Experiences including Adventure activities, Camping & Accommodation,Agistment services and Events that operate in accordance with the highest levels of customersatisfaction, safety standards and professional business practices.Our Vision Glenworth Valley Outdoor Adventures will be recognised as Australia's leading provider ofoutstanding Experiences including, Adventure activities, Camping & Accommodation, Agistmentand Events.Purpose of the role Take a hands on approach to driving continuous improvement in the performance of the businessin the areas of business and human resource management, customer satisfaction, innovation,systems management, operational support and assistance to the executive team.Key Result Areas Business ManagementHuman Resource ManagementBusiness Development, Innovation, Customer Satisfaction and SalesBusiness Systems, Operational and Executive SupportKey Behaviours Team Focus - Foster the development of a team culture and productive work environmentconsistent with GVOA's vision statementCommunication Skills – Takes the initiative to collaborate and communicate accurate, up to dateplans and information to team members. Expresses thoughts clearly both verbally and in writing.Listens and understands others.Analytical Ability – Reviews and analyses a wide variety of information and recommends anevaluated course of action.Initiative – Actively seeks opportunities to add value to the business and make a contributionrather than passively accepting situations.Leadership – Communicates personal vision and the organisation's vision in a manner thatinfluences and gains the support of others.Performance OutcomesBusiness Management With passion and commitment take a hands on approach to driving continuous improvementand innovation in the performance and success of the business.Develop systems and processes that streamline, manage and address the strategic needs ofthe businessManage the operation of the business according to comprehensive budgets, financialmanagement and KPI's to a high standard.Preparation and analysis of high quality monthly business performance reports in a timelymannerCost new operational initiatives and develop evaluated business proposalsAchieve detailed business planning and project management outcomes and solutionsAssist with the planning, evaluation and implementation of objectives and strategiescontained in the business planHuman Resource Management Lead by example to cultivate a positive, happy, team culture throughout the businessDevelop and implement continuous improvement and organisational change strategiesAchieve all people management functions of the business including annual performancemanagement reviews, ongoing performance management plans and six-monthly KPI reviewsMotivate, train, reward and recognise team member achievementAttract, recruit and retain quality team members, in conjunction with department managersor the MDDevelop, implement and review Work Health and Safety policies and procedures andoversee risk management compliance throughout the organisationAssist with workers compensation/return to work plans by othersCoordinate regular team meetings and oversee employee training and development, teammember inductions, team building days and maintain high levels of internal communicationsamongst team membersKeep our organisational chart up to date and recommend improvements to our structureBusiness Development, Identify and initiate innovative business development opportunities to increase the revenueInnovation, Customer base and profitability of the organisation to ensure its future prosperity and successSatisfaction and Sales Ensure all team members understand the importance of providing excellent qualitycustomer service in a happy, helpful and professional mannerOversee and ensure our customer feedback procedures are adhered to by departmentmanagers in a timely and appropriate manner and recommend changes to our operatingprocedures where necessaryLead, develop and manage team members with the support of others, in our call centre /reception area incorporating service standards, professionalism, advanced selling skills andanswering team member questions with regards to policy and procedural mattersEnsure our team promotes and sells GVWA in a high quality manner that develops ourreputation and encourages customers to participate in our experiences and maximises theconversion ratio of enquiries into sales/bookingsPrepare and develop compelling grant funding and business award submissionsBusiness Systems, Operational Oversee with the support of others our systems management requirements ie IT, onlineand Executive Support booking reservation systems (CustomLinc), point of sale, electronic disclaimer, phonesystems, customer survey / photo program, staff rostering and other related issues in atimely fashionProvide day to day operational support to our adventure consultants, horse riding, eventsand adventure activity managers including planning for long weekends, peak periods andmajor events held at GV.Provide support and assistance to the executive team and be the main go to person for teammember enquiriesOversee the management of our tourist accommodation facilities and the leasing out ofrental properties including regular rental inspectionsResponsible for managing all company and team member communications, central filingsystem and electronic data storage 'Z' drivePosition Qualities, Skills and General RequirementsEssential Qualities and Skills Previous experience in a senior business or human resources management roleHighly productive, organised and ability to manage competing priorities whilst maintainingexceptional attention to detailExcellent business management capabilitiesAdvanced human resource managementAdvanced level of communication and customer service skillsSuperior MS Office SkillsGood understanding of FWA and WHS legislationCapable of maintaining the company's essential administration activitiesProven experience in a busy and varied office environmentA highly proactive, self-starter, motivator and leaderDesirable qualities and skills Knowledge and understanding of the tourism, recreation, hospitality or similar industriesExperience overseeing an organisations IT and Systems management needsCapable of uploading basic website edits using content management softwareGeneral Requirements Glenworth Valley is a non-smoking work environmentApplicants must satisfy Child Protection legislation and are required to provide a "Workingwith Children" clearance.First Aid certificate within 2 months of commencing the role (if not current).Working as requiredMust own a car and current NSW Licence
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