Hybrid 1-2 days working from home and remaining days on-site Must be commutable to our Tamworth contact centre. We are currently recruiting a for an Office based Team Manager to join the Desk Based New Business BDM team in our Tamworth Contact Centre.
As a Brakes Team Manager you'll be responsible for leading and motivating a team of New Business Development Managers.
You will be directly accountable for the recruitment, selection and ongoing performance and development of your team, leading a culture of empowerment where every sale and service opportunity is realised.
You will be the key communication link between advisors and the wider business, ensuring effective communication across their team.
What you'll be doing: Responsible for the direct management and motivation of between 12-15 Desk Based BDM's, ensuring everyone is fully developed to their maximum potential.Support the Inside Sales Manager in delivering the strategic plan for the department, this may include participation in projects as required by the business.Support, identify and manage pipeline opportunities effectively to improve revenue and customer experience.Energise team to fully participate in incentives and process improvements and ensuring they understand clear goals.The role will be a mixture of strategic planning, coaching, facilitating training and delivering upon periodic KPI metrics.What we are looking for: Proven experience at team manager or supervisor level, ideally in a contact centre (desirable) and have a proven track record of on-boarding new business activity.Confident, self-motivated, positive attitude with a strong commercial acumenA customer centric approach to business in all dealing with customers, peers, staff and suppliersExcellent communication, influencing and negotiation skills, both written and verbalOutstanding planning and organisational skills, with an ability to work under pressure and prioritise in a deadline driven environmentAbove all you will be on a mission to deliver the best solution and best experience to your customers – both internal and external. You will get; Huge discount on all sorts of lovely food and award-winning productsGenerous holiday allowance, with option to purchase moreRecognition awards and IncentivesPensionReal career opportunities - being part of Sysco, the world's leading foodservice business, opens up a world of possibilityAnd much more….There's a lot on offer, so what are you waiting for? Apply Now! Additional InformationAt Brakes everyone is welcome. We don't want you to 'fit our culture' we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don't just look at your CV, we're more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Brakes and we recognise that Brakes can only thrive when everyone feels they belong. We'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.
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