Business Development Manager - NDIS and Home Care PackagesPosition Title: Business Development Manager – NDIS and Home Care PackagesPosition Purpose:The Business Development Manager for NDIS and Home Care Packages will lead the strategic and operational management of service delivery across the state. This role is essential for ensuring that clients receive high-quality, person-centred care while meeting regulatory compliance and organizational standards.Main Responsibilities:Oversee the administrative functions of the company.Provide daily support to the National Manager.Prioritize and manage the workload of administrative assistants within the team.Administer projects to achieve business objectives.Manage account relationships and engage stakeholders effectively.Perform various administrative tasks, such as answering phones, scanning, and filing.May involve accounts receivable/payable responsibilities.(Note: This list is not exhaustive, and the role may evolve to meet the company's overall objectives.)Other Duties:Complete additional tasks as assigned by management or other departments as needed.Required Qualities:Ability to thrive under pressure.Strong organizational and time management skills.Excellent attention to detail.Desired Competencies:Analytical thinking.Initiative and proactivity.Business acumen.Resilience and tenacity.Strategic mindset.Positive attitude towards change.Person Specification:Qualifications:Advanced Diploma in Business Management.Bachelor's Degree in Business.Experience:Proven experience in a similar role is essential.Experience in people management is required.Skills and Competencies:Customer Service Focus: Committed to delivering exceptional service across all channels—written, phone, and in-person.Communication: Ability to articulate ideas clearly, adapting style based on the audience.Attention to Detail: Strong written communication skills and meticulous attention to detail.Commercial Awareness: Practical application of business knowledge.Teamwork: Collaborative approach; willing to support and assist team members.Time Management/Organization: Effectively accomplish objectives within deadlines and manage administrative duties efficiently.Key Performance Indicators (KPIs):Proficiency in Microsoft Office Suite.Client Onboarding: Successfully onboard four new clients per month.Client Satisfaction: Achieve a satisfaction score of 90% or higher through feedback surveys.Service Delivery: Ensure 95% of services are delivered on time.Compliance Rate: Maintain a 100% compliance rate in audits and reviews by regulatory bodies.
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