Eightcap is a dynamic online trading provider focused on delivering great trading tools and pro trading insight to enable smarter trading.
With a commitment to excellence and a passion for delivering trading technology directly to clients and via our network of strategic partners, we are looking for an experienced Mandarin-speaking Account Manager to join our team to deliver on our continued growth plans.The Company is headquartered in Melbourne, Australia and has support offices in the UK, Cyprus, Bulgaria, Guatemala, and Bahamas.The Sales team - Chinese Desk plays a crucial role in shaping the trading environment and our clients' experience.
Through client onboarding, up-sale & cross-sale, troubleshooting, and ongoing provision of customer care, we ensure Eightcap's clients consistently enjoy the competitive pricing and trading conditions that have become synonymous with our brand.Key Responsibilities: Proactively identify and pursue new client channels across diverse sectors to drive business growth.Develop and implement strategies to enhance retail trading volumes and improve client engagement.Build and maintain strong client relationships while encouraging referrals to expand our network.Facilitate client onboarding, address inquiries, and provide ongoing support to enhance the trading experience.Engage with clients and third-party providers through face-to-face interactions, phone calls, and social media.Convert leads generated by the company and explore new business opportunities.Collaborate with colleagues across various teams, including sales, customer support, account opening, marketing, finance, engineering, operations, and compliance.Align efforts with cross-functional teams to achieve sales objectives.Demonstrate the ability to multitask, prioritize effectively, and meet deadlines within a team environment.Travel interstate as needed to meet clients, organize/attend events, and support business development initiatives.Who are you?Proficiency in both Mandarin and English.Creative problem solver who is professional, honest, and a strong team player.Self-motivated with the ability to work independently.Values and respects diversity.Ability to collaborate effectively with individuals from multicultural backgrounds.Capability to perform well under pressure.Strong communication and interpersonal skills, with team collaboration abilities and cross-departmental coordination skills to efficiently support the sales process.Excellent time management and multitasking skills to handle tasks effectively in a fast-paced environment.Proficient in Microsoft Office; experience with project management software is a plus.Why Eightcap?Ongoing investment in your career developmentWellness and lifestyle perks like monthly corporate massagesParental leaveStaff referral bonus programEmployee-purchased leavePerkbox reward and recognitionStudy assistanceDogs in the officeAnnual flu vaccinationsComplimentary fruit and snacksMulticultural environmentA dynamic and collaborative team cultureGreat CBD location with easy access to public transportRegular social activitiesAre you interested in this opportunity but don't meet every requirement?
Eightcap endeavours to create an inclusive and diverse workforce by offering an opportunity for the right people and so we encourage you to apply.We respectfully ask that no recruiters contact anyone at Eightcap regarding this role.
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