Daydream Island Resort & Living Reef is located in the heart of Queensland's Whitsunday Islands and the gateway to the World Heritage-listed Great Barrier Reef. With stunning views out to the impossibly blue waters of the Whitsundays, it is the perfect place to immerse yourself in the natural beauty of the island.The island is one of the closest Whitsunday islands to the mainland (Airlie Beach) with a spectacular 30-minute ferry ride to work each day.Job DescriptionThe Business Development Manager for MICE (Meetings, Incentives, Conferences, and Exhibitions) and Weddings is pivotal in identifying, nurturing, and converting potential leads into successful events. This role demands a proactive approach in cultivating relationships with corporate clients, event planners, and individuals seeking exceptional venues for weddings and professional gatherings. The executive will leverage market insights, exceptional communication skills, and a strategic mindset to expand the organisation's footprint in the MICE.Implement an effective lead management system, ensuring prompt and professional follow-up on all inquiries for MICE business as directed, received through the website, third-party platforms, and other channels to optimise conversion rates.Ensure Salesforce is appropriately managed and updated for accurate financial management.Establish and maintain relationships with travel agencies, event planners, and other key partners to drive business to the resort. This will involve networking, attending industry events, and fostering strong relationships.Stay up-to-date on the latest market trends and consumer preferences to ensure that the resort's marketing campaigns are relevant and effective, which may involve conducting market research and analyzing data to identify areas for improvement.Manage budgets related to sales and marketing activities, ensuring that resources are allocated effectively to maximize return on investment.Monitor the performance of sales and marketing initiatives and adjust strategies as needed to ensure that goals are met.Liaise closely with internal departments (e.g., event planning, Food & Beverage, Front Office) to guarantee seamless execution of events, serving as the primary contact for clients throughout the event planning and execution process.Desired Skills and ExperienceExcellent verbal and written communication skills, well-groomed and has the ability to solve problems quickly.Excellent analytical, communication, customer service, and organisation skills.Handles tasks carefully and correctly; shows urgency in getting the work done; able to lead by example.Able to work effectively when under pressure.Has the ability and willingness to undertake further development.Competent in Opera PMS & Sales & Catering.Previous front desk, reservations and/or sales experience in a hotel or function venue.
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