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At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
Why Probe?
Probe Group amplifies human capabilities with technological excellence. In a world that has never been more talent competitive, we create blueprints for delivering exceptional CX, combine the latest technology with people, process and data, and provide organisations with complete end-to-end service for customer operations.
Step into the Business Development Director role at Probe Group , an industry-leading customer experience and digital transformation provider with over 19,000 employees across five countries and multiple brands.
Senior BPO "Hunter" Opportunity. Utilise your extensive BPO business development and digital transformation experience to drive growth with Australia's leading BPO.
About the Role The Business Development Director will focus on sourcing and closing new logo business in the ANZ market, for delivery in our network of over 25 operational sites in Australia, NZ, the Philippines and India. This will include approaching the market strategically with outsourced services that deliver amazing customer experiences through operational and technology excellence.
Our solutions are about integrating our capabilities into deliverable and replicable actions to ensure every customer encounter is exceptional - and every encounter satisfies.
Key Tasks and Responsibilities: Acquire new customers and drive revenue through directly creating demand, pipeline, and closing business focused on key segments and verticals. Consultative solution-selling, providing solutions to complex client issues that drive mutually positive business outcomes in the customer care domain. Support all stages of the sales process, maintaining sales control and guiding internal teams to collaborate and rally around development of innovative solutions to meet or exceed identified sales targets. Strong discipline in managing all opportunities through Sales CRM. Expert at cultivating relationships with decision makers in client organisations to secure new business, new client accounts and maximize the value delivered by Probe Group. Possess an in-depth understanding of Probe CX services and differentiation. Develop a thorough understanding of prospect or client short-term and long-term strategic requirements through discussions with existing and prospective client executive management. Act as a trusted advisor to client prospects by demonstrating a deep understanding of their business drivers, organisational imperatives, customer experience challenges, and offer solutions utilizing persuasive win themes and effective sales strategies. How do we measure success in this role? Success in this role is measured by your ability to drive positive pipeline movement and achieve new business revenue targets. You'll need to demonstrate strong CRM discipline throughout the prospecting and sales process, build and maintain robust relationships with internal support teams and stakeholders, and implement new business initiatives with the backing of an industry-leading marketing and solution support team. Skills and Experience Required: Demonstrable experience in sales performance in the APAC region. Self-starter who has been involved in longer duration sales cycles. Deep understanding of the BPO Procurement process. A mature approach to consultative solution selling. Proven ability to initiate, develop and grow C-level and senior relationships within target client organisations – and influence purchase and buying decisions. Understanding of BPO requirements in specific market segments, including FGT, Retail, Travel, BFSI and Government. Excellent communication, relationship building and interpersonal skills. A positive attitude, with an unyielding passion for success. Extensive social and business networks. Ability to multitask, self-manage and provide an exceptional customer experience. If you're a self-driven, results-oriented professional with a deep understanding of the BPO industry and a proven track record in sales performance, we want to hear from you. By joining our team, you'll have the chance to shape the future of customer experiences and play a pivotal role in our success.
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