Chamber of Commerce and Industry WA – Perth WA About the Opportunity
We are a fun, energetic and talented team looking for someone who can help keep our current members engaged with our outstanding customer-focused services, as well as identifying and reaching out to other WA businesses who may need our help.
Responsibilities of a Business Development Advisor (internally known as Member Engagement Advisor) include, but are not limited to:
Making outbound calls to ensure we are delivering a high-level customer service and customer retention.Assist in answering queries relating to CCIWA member services.Developing and maintaining a target list of prospective Members.Identify member needs and develop opportunities to cross and up-sell suitable CCIWA products and services.Utilising the CRM to document and manage pipelines, member interactions and improve data quality.About CCIWA
CCIWA is an independent, not-for-profit organisation that has been the voice of business for more than 130 years. With more than 7,400 members from across all regions and industries, our mission is to make it easier to do business in this state and ensure that WA is a place where businesses of all shapes and sizes can succeed. We want this State to be the best place to live and do business.
This role is available on a full-time basis, based in Perth CBD.
About you
You will be a customer-focused individual, ready to pick up the phone and engage with the person on the other end. You'll be driven by reaching KPI's and helping WA businesses.
You will bring to our Member Engagement team the following:
Proven ability to interact with internal and external customers to ensure an exceptional level of customer service and satisfaction.Strong verbal and written communication skills and a high attention to detail.Experience in a sales role and/or business development (ideally experience in B2B).Proven ability to efficiently deal with administration tasks.The ability to work well both individually and in a team environment.Experience in the use of Microsoft Office applications and CRM systems.Energetic and enthusiastic, with a high level of personal accountability.Police Clearance.Drivers Licence.About our Culture
At CCIWA, we will work with you to develop your career; ensure you feel supported and have the skills and capabilities you need to succeed at CCIWA and in your whole career. We have an array of ongoing Learning and Development opportunities, from various training workshops to secondment opportunities and internal promotions.
We have a range of benefits to support our employees which includes:
A variety of working and leave options, including a Flexible Working Policy, Paid Parental Leave and 3-day paid Rest and Relaxation leave between Christmas and New Year.Access to free and confidential counselling for employees and their immediate family.Flexible Working Arrangements through our Employee Assistance Program.Salary Sacrificing - CCIWA is a rebatable employer.Charity Initiative.How to apply
To apply, click on the "Apply Now" icon on Seek or apply directly through our website https://cciwa.com/about-us/join-our-team/; attach your resume with cover letter.
Applications close Friday, 29 November 2024. Short-listing for this position will commence immediately, and the vacancy may close earlier than stated should we shortlist a suitable candidate.
If you have any questions, please contact the People team at ******.
The Chamber of Commerce and Industry WA (CCIWA) acknowledges the traditional custodians of Australia and their continuing connection to land, sea, and community. We pay our respects to the people, the cultures, and the elders past, present, and emerging. #J-18808-Ljbffr