Acquire BPO
is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia's largest outsourcer to the Philippines. We have 15-years' experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.
Job Summary:
RingCentral is looking for a Business Data Analyst in our Digital Operations department. The ideal candidate will be someone who loves to problem solve in a collaborative setting, take on big challenges, work with non-technical business partners, and tell stories using data. This position will be focused on sales metrics.
Job Responsibilities:
Responsible for applying data analysis tools and techniques to provide insights and actionable recommendations for the business.
Create and maintain KPI data sets.
Design, develop, produce, and test reports & dashboards through Tableau, Salesforce.com, and/or other Enterprise-level reporting tools.
Present findings and recommendations to various levels of the business, including Executive Leadership.
Interprets and applies data in highly complex analyses and explains findings to business audiences to improve products and processes.
Documents projects including business objectives, data gathering and processing, leading approaches, final algorithm, detailed set of results, and analytical metrics.
Design, build, and automate key findings into visualizations that tell a story. Establish processes and standards that encourage trust with data and provide consistent metrics across the organization.
Basic Qualifications:
Bachelor's degree and 5-10 years experience in a professional environment.
At least 2 years of experience working with, and presenting, SaaS and/or Telco sales data.
Proficiency in one or many analytics languages like SQL/python/R/Spark etc.
Experience with Python in a data analysis capacity is preferred but not required.
3+ years experience in using SQL (Impala and MYSQL will be used) is required.
3+ years experience in Tableau visualization is required.
Advanced knowledge of Salesforce.com data structure and the Salesforce.com Query API.
Experience in performing analyses, interpreting data, and presenting findings to business audiences.
Experience presenting to all levels of an organization.
Preferred Qualifications:
What we offer:
Work from home temporarily until further notice.
Comprehensive HMO package (medical and dental).
Quarterly Performance Bonus.
Employee Assistance and Wellness Programs.
By completing your application for this role, you:
Agreed that the information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities.
Have read and agreed to our Data Privacy Policy.
RingCentral, Inc.
(NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to Work as OneTM from any location, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral's open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.
#J-18808-Ljbffr
