Business Assurance & Controls Lead - Customer ProtectionDepartment: AR Controls OfficeDivision: Australia RetailLocation: MelbourneAbout UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About the RoleAs an Assurance and Controls Lead, you will work closely with all Customer Protection Leads as a trusted advisor to ensure assurance requirements are embedded, delivered and complied with under ANZ's Group Risk Framework. You will ensure effective process controls are embedded in our model and draw on your risk and compliance and/or operations experience to enhance and evolve operational standards. Your key focus areas include:Improving our customer's end-to-end journey along the operations value chainIdentifying emerging risks and taking action to mitigate impacts to our customers, shareholders, and bankersMaintaining a strong understanding of the external environment, legislative change, and regulatory sentimentRole Type: PermanentRole Location: 833 Collins Street, Docklands 3008Work Hours: Full-timeWhat will your day look like?As an Assurance and Controls Lead, you will:Attend team huddles and provide insights into risk events or upcoming legislative impacts, coaching teams to identify potential solutions or initiatives.Build an ongoing, robust understanding of the regulatory and business operating risk environment, monitor change and respond when needed.Assess risks, controls, and compliance requirements as a key contributor to the Customer Service Operations risk profile and within the business including operational risk assessments, SME advice in change management activity, critical analysis, input, and reporting to High Impact Processes value chain management.Manage the monthly risk forum and raise emerging operational risks and innovative mitigation strategies.Contribute to a continuous improvement discussion, identifying proactive risk management opportunities, undertake targeted risk reviews.Manage incident case management ensuring they are managed appropriately.Research the external environment and upcoming legislative change and regulator sentiment to identify emerging risks.Work with the business to ensure compliance and design changes required to respond to the emerging risks.Coordinate business responses for regulatory disclosures.What will you bring?To grow and be successful in this role, you will ideally bring the following:Ability to work within your vertical business unit while actively contributing to the broader CSO portfolio initiatives and deliverablesDomain expertise, strategic thinking, and segment knowledgeLeadership, problem-solving, and coaching skillsWell managed and operationally fitBuild interpersonal and communication skillsYou're not expected to have 100% of these skills. At ANZ, a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.So why join us?From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.At ANZ, you'll be part of an organisation where the different backgrounds, perspectives, and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.Job Posting End Date
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