Career Opportunities: Business Analyst - Woolworths at Work (979936) Requisition ID 979936 - Posted - WooliesX - NSW - Full-time - Information Technology Join Woolworths at Work; this is a newly created business at WooliesX, part of the Woolworths Group. Our ambition is to help deliver healthier food, essential products, easy purchasing, and operational effectiveness to organisations across Australia. Woolworths at Work business utilises B2B-centric digital solutions created to enable a tailored experience for our business customers. Permanent role based in Surry Hills, with remote working flexibility We are Woolworths at Work
As a business inside one of Australia's largest retailers, Woolworths at Work aims to bring the best of Woolworths Group and WooliesX to our customers.
We're an innovation business that brings together the brightest minds in e-commerce, technology, media, and data to transform how people live and shop. With an industry-leading technology team backed by analytics, we're resourceful and willing to experiment. Our agile teams are empowered to innovate and deliver an excellent experience for our customers - whether they shop in-store or online.
What you'll do
In the role of Business Analyst - Digital self-service, you will be responsible for helping businesses of all sizes to maintain and manage their business account with Woolworths at Work. In this position, you will partner well across the business to build impactful capabilities and empower our customers to manage their accounts digitally.
Develop, build and maintain the backlog, ensuring all requirements and user stories align with product/business strategy. Translating requirements into user stories, including personas and acceptance criteria, ensures the stories can be tested holistically. Serve as a domain expert on the customer needs of enterprises and small and medium-sized businesses for a digital self-serve portal for managing customer accounts. Troubleshoot and resolve issues related to business processes and systems. Work alongside a passionate, cross-functional team of Product manager, agile delivery lead, engineers, and designers to execute the roadmap and deliver an amazing experience to our users. Monitor and measure feature performance post-go-live to identify areas for improvement. What you'll bring Previous experience in building and maturing complex digital self-service portals. Highly technical and have proven experience working with multiple systems and complex integrations. Prior e-commerce domain experience and B2B experience are strongly desirable. Make creative recommendations and contribute meaningfully in discussions. Experience working in an agile environment within a cross-functional team, bringing in the customer and business perspective and removing roadblocks. Experience working on eCommerce products. Experience in Jira/Confluence for managing boards and product documentation. Innovative thinking and demonstrated problem-solving skills. Data-centric and highly analytical - you can break down complex problems and bring clarity and simplicity to them. What you'll experience
We embrace diversity of thought and love to take on challenges with a pragmatic and innovative approach. Our culture thrives on mutual respect, care, curiosity, openness, and a proactive attitude. We continually seek ways to pair, collaborate, support, and learn from each other as a team!
Endless possibilities with Woolworths Group
We're a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – 'to create better experiences together for a better tomorrow.'
Here you'll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.
Everyone belongs at Woolworths Group
Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team's diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.
We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.
You can learn more about working with us on LinkedIn or via . #LI #work180.
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.
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