Business Analyst (Salesforce)

Business Analyst (Salesforce) Digital Alchemy, A global Marketing Automation Services Provider, provides marketing services and technical support to local and global organizations. We have a network of 8 offices spanning Asia and the Americas. Our philosophy is based on the interaction of 3 transformations, 1. Our personal Transformation to learn and develop, 2. Transformation of the markets we operate in through our work, and 3. Transformation of the world that we live in through the development and support of sustainable enterprises that benefit underprivileged communities and reduce the degradation of our environment.
Digital Alchemy is an inclusive and diverse employer, we do not discriminate on any basis including gender, ethnicity, religious background, sexuality and any other factors, and we actively recruit for a strong and diverse
About the Role As a Salesforce Business Analyst; you will take end to end ownership of the Salesforce implementation and able responsible for the scope of the project. They work closely with key stakeholders to understand the business requirements and technical environment to achieve optimal solution.
Responsibilities: Work closely with key stakeholders, including directly with customers Requirement gathering, functional requirement documentation, configuration and solution design Understanding of change management, including documenting solution design and impact assessment Collaborate with cross-functional teams to ensure best practices inCRM development and implementation. Basic configuration of Salesforce CRM - adding fields, opportunity, lead process, reports and dashboards, object and permission, users - no coding experience required Ensure and maintain quality of the business requirements and project solutions. Required Skills & Experience Bachelor's degree in Computer Science, Information Technology, or related field 3+ years of experience as a Business Analyst or Functional consultant Certification in CRM platforms: Salesforce.com administrator certification a strong plus Experience configuring production Salesforce CRM (both sales and service cloud) orgs Familiar with Project management skills such as Agile/Scrum environment Strong problem-solving skills to address issues related to configurations, custom code, and integrations An analytical problem solver who knows and employs all declarative automation and Salesforce ecosystem features.Strong communication and leadership abilities.
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