At Shift, we're business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.We believe Australian businesses are the driving force behind our economy and the heart of our community. That's why our business expertise, relationship focus, and market-leading technology is at the core of everything we do.Our unique approach and collaborative culture means you can build your career with support. You'll be joining a diverse team of over 250 people who are always looking to deliver better outcomes for the 25,000+ Australian businesses we've served (and counting!)Job DescriptionWe are seeking a skilled and experienced Business Analyst to join our team and play a pivotal role in building the origination experience across our platforms. As a Business Analyst you will work closely with cross-functional teams including product managers, developers, and stakeholders to drive product and customer initiatives within our Originations tribe. This role will allow you to use your problem solving and analytical skills to deliver exceptional experiences for our customers.Lead discovery sessions with stakeholders to understand business requirements and translate them into detailed user stories and acceptance criteria.Evaluate existing business processes and identify opportunities for improvement to increase efficiency and productivity.Perform data analysis to identify trends, patterns, and insights that inform decision-making processes.Create clear and comprehensive business and functional requirement documents, process flows, and user stories.Collaborate closely with scrum teams to ensure seamless delivery of initiatives, using agile practices to prioritise, build, release and iterate on product features.Analyse and document existing customer experiences, identify inefficiencies, and recommend improvements.Work collaboratively with the broader product delivery teams to shape and implement product releases.Investigate issues and effectively communicate the resolution to stakeholders.Conduct testing and validate platform features to ensure they meet technical and business requirements.Develop training materials and conduct training sessions for end-users when required.Support the Product Manager to manage the backlog to ensure it follows the product roadmap and strategy.QualificationsBachelor's degree in business administration, Information Systems, or a related field (or equivalent experience).Additional Information4+ years as a Business Analyst in financial servicesProven experience working in an Agile delivery environment, working closely with scrum teamsProven experience working in a fast-paced organisationExceptional analytical and conceptual thinking skillsAbility to influence stakeholdersAdvanced ability in interpreting and documenting technical processes
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