Business/Systems Analysts (Information & Communication Technology) Business Analyst Lead - Telephony Project Contract Type: Fixed-Term Contract (FTC) - 2 Years, until 2026
Salary: Up to $170,000 (including superannuation)
Location: 50% office attendance
About the Role
We are seeking an experienced Business Analyst Lead with extensive expertise in telephony projects and business analysis to join an excellent project team.
Key Responsibilities Project Strategy & Delivery: Lead strategic business analysis for the telephony hardware replacement project, ensuring alignment with project goals and stakeholder expectations.Mentorship & Support: Act as a subject matter expert (SME) for the project team, including two dedicated Business Analysts, providing guidance, coaching, and knowledge-sharing on telephony and business analysis best practices. NB: no direct reportsStakeholder Engagement: Collaborate with senior stakeholders to gather insights, communicate project status, and manage expectations across the organization.Agile Methodology: Help introduce new, agile ways of working, bringing in modern approaches that will enhance project delivery and responsiveness.User-Centric Focus: Develop a business case and deliver solutions that meet the needs of a large, diverse user base across multiple offices.Qualifications and Experience Extensive Business Analysis Expertise: Strong background in business analysis, ideally with specific experience in telephony or technology hardware replacement projects.Senior Stakeholder Management: Proven experience engaging with senior stakeholders and communicating effectively at all levels of the organization.Mentorship and Coaching: Ability to coach and mentor team members, enhancing their understanding of both the subject matter and business analysis methodologies.Agile Project Experience: Familiarity with Agile frameworks and their application in large-scale transformation projects is beneficial.Telephony Knowledge: While financial services experience is not required, knowledge of telephony systems is highly desirable.Candidates must be based in Sydney with full work rights.
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