Business Analyst (Itsm)

Business Analyst (ITSM)
Information Technology

Job Description:
On behalf of our public sector client, Affinity is looking for a Business Analyst (ITSM) to work on the IT Service Management Project. The project's primary objective is to replace the current IT Service Management (ITSM) tool with an Enterprise Service Management Tool. The project is currently in the pre-implementation phase.

Qualifications: Technical and Leadership Skills: Strong Requirements Gathering and AnalysisStrong Stakeholder ManagementCommunication with Non-Technical StakeholdersCollaboration Across TeamsExpectations ManagementTechnical AwarenessEnterprise Service Management delivery experience is a MUSTStrong Process Mapping and Workflow DesignSAFe knowledgeDocumentation and CommunicationClear and Concise DocumentationCross-Team CommunicationSoft Skills: Excellent communication skills both verbal and writtenHigh level of self-motivation and initiativeAbility to work well under pressureAbility to establish and maintain cooperative working relationshipsTeam Environment:
This candidate will work with our operational e-commerce team located at the Atrium.

Hourly rate: $80/hr - $90/hr.

About Affinity:
Affinity Group is a technology and business consulting and services company. We believe in creating long-term relationships between clients and consultants that foster a mutually beneficial partnership. Affinity is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit, and business needs.

Job Details: City: Victoria
Province/State: BC #J-18808-Ljbffr