Business/Systems Analysts (Information & Communication Technology) Full time Competitive salary + salary packaging incentives The Royal Flying Doctor Service (RFDS) in Western Australia is seeking an experienced Business Analyst to join our team. This presents an exciting opportunity to be part of our organisation as we embark on a series of strategic initiatives that will significantly benefit RFDS and the communities we serve. In this position, you'll collaborate directly with business sponsors, stakeholders, and SMEs to strategise, define scope, and execute foundational, transformative, and innovative projects.About YouDemonstrated business analysis experience in complex organisations, particularly in technology or digital transformation programs.Tertiary business qualifications, computer science or other relevant qualifications with additional project delivery and business analysis certification including BABOK, Prince2, ITIL, MSP or like certifications. Proven ability to gather business requirements and translate them into potential business and technology solutions.Strong process mapping experience.Strong experience in development of scoping and delivery business cases.Strong analytical skillsShow initiative and provide creative problem-solving approaches.Advanced Microsoft Office skillsExcellent verbal and written communication skills Demonstrated experience building relationships with diverse stakeholders.Effective prioritisation, adaptability, and coordination abilities.Ability to work independently and collaborativelyDemonstrated experience in effective facilitation of explorative stakeholder workshop. About the RoleRequirements Gathering: Collaborate with project teams, stakeholders, and SMEs to define business requirements throughout the project lifecycle. Analyse trends and validate feasibility for information, technology, and service improvements.Process Mapping: Map current and future state processes to align with business requirements, ICT Strategic Roadmap, and Strategic Direction.Business Cases: Contribute to scoping and delivering business cases, ensuring clear articulation of change, project outcomes, and measurable benefits.Transition Management: Assist in transitioning new or enhanced systems/processes into the business.Effective Communication: Utilise various methods to effectively and efficiently engage stakeholders, build trust, and convey information.Process Improvement: Lead the implementation of new business methodologies and processes for enhanced efficiency.Solution Translation: Work with ICT teams and providers to translate complex requirements into achievable solutions for optimized business performance.Change Leadership: Drive process improvements across all business areas.Resource Estimation: Prepare accurate cost and resource estimates for projects and ongoing operations.Performance Monitoring: Monitor KPIs, action plans, and targets, taking necessary actions for risk management and continuous improvement. Salary packaging up to $15,900 per annum for everyday expenses and up to $2,650 per annum on meals and entertainment expensesNovated Lease options Hybrid work environment and flexible hours (work from home options available)Jandakot based office Free onsite parking Workplace culture of teamwork and collaborationAbout UsThe mission of the Royal Flying Doctor Service (Western Operations) is to provide excellence in aeromedical and primary health care across Western Australia. Every member of the RFDS WO team contributes to that mission and living our values of showing respect, demonstrating fairness, utilising diversity and being safe. Every year, the RFDS WO provides urgent retrieval for about 10,000 patients in regional WA. A further 10,000 appointments are provided in primary healthcare clinics in remote communities, including GP, nurse, dental and mental health care. RFDS crews are committed to providing the finest care to the furthest corners of the State, using the highest standards of clinical care, aviation safety and technology to make a difference to people living and working across WA – the largest and most remote health jurisdiction in the world.The RFDS in WA operates five bases in Perth, Broome, Port Hedland, Kalgoorlie and Meekatharra. Our 24/7 operations centre at Jandakot Airport coordinates complex logistics for patient retrievals and clinics across the State. We work in partnership with government, business and the community, and are proud to work on Country with Aboriginal medical services and many local service providers.In 2024, the RFDS is launching a new five-year strategy 'Above and Beyond', which will mark an important new chapter in the long Flying Doctor history. The strategy will include a focus on expanding remote health clinics in some of WA's most vulnerable communities, expanding our profit-for-purpose services, strengthening our workforce, harnessing technology and addressing our environmental sustainability. Submit your resume and cover letter by clicking on the 'Apply Now' button. RFDSWO is an Equal Opportunity Employer, and we encourage Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds and people with disabilities to apply. Please note applicants require the right to work in Australia.Only shortlisted candidates will be contacted.Recruitment agencies, we appreciate your consideration. However, we strive to fill our opportunities through direct channels whenever feasible. If we require agency assistance, we will reach out. Your application will include the following questions: Which of the following statements best describes your right to work in Australia? How many years' experience do you have in a business analyst (BA) role? What's your expected annual base salary? The Royal Flying Doctor Service is one of the largest and most comprehensive aeromedical organisations in the world, providing extensive primary health care and 24-hour emergency service to people over an area of 7.3 million square kilometres.Delivered by a dedicated team of professionals, using the latest in aviation, medical and communications technology, and supported by a vast number of volunteers and supporters, the RFDS is vital for those that live, work and travel in rural and remote Australia.Source: This is an extract from the company's own website.The Royal Flying Doctor Service is one of the largest and most comprehensive aeromedical organisations in the world, providing extensive primary health care and 24-hour emergency service to people over an area of 7.3 million square kilometres.Delivered by a dedicated team of professionals, using the latest in aviation, medical and communications technology, and supported by a vast number of volunteers and supporters, the RFDS is vital for those that live, work and travel in rural and remote Australia.Source: This is an extract from the company's own website. 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