Permanent Full-Time position available (9 day fortnight)Formal qualifications or demonstrated experience in the disciplines of Service Management (ITIL) and Project Management.LGO6 ($93,992- $100,333 per annum + superannuation) based on skills, qualifications and experience.About the RoleThe Business Analyst role is responsible for supporting Project Managers and operational teams in the delivery of projects and major system and process enhancements. They will interact with business stakeholders and subject matter experts to understand their problems and needs, gather, document and analyze these business requirements and develop detailed functional, technical and user specifications to support the delivery of new or enhanced business and IT systems.About YouOur ideal applicant will have the ability to maintain a strong understanding of the Information Technology industry/emerging technologies, and relevant legislation, policies, procedures and opportunities through analysis, research, and industry expertise. They should develop and produce high-quality artifacts relevant to the delivery of business and IT projects and systems, including documenting current and future state business systems and processes and mapping key relationships between business systems and/or data structures and data relationships.Additionally, the candidate should establish and maintain collaborative, credible, and trusting relationships in the provision of a business partnering service to a portfolio of customers, advocating for customers/IT Services, and ensuring customer centricity remains at the forefront.How to ApplyYour application can be submitted through the Townsville City Council website. Please include a cover letter (maximum 2 pages), outlining how your skills, qualifications and experience would allow you to achieve success in this role. We also will require your resume and attached copies of any licenses and qualifications as per the key requirements of the role.Closing Date: 11.45pm, Tuesday 3rd December 2024What We Offer17.5% annual leave loadingUp to 5 weeks annual leaveUp to 3 weeks Personal/Carers Leave14 weeks paid Parental LeaveDomestic and Family Violence LeaveNatural Disaster LeaveUp to *13.5% Superannuation employer contribution for contributing membersSalary Sacrifice opportunitiesLearning and Development opportunitiesFitness Passport program offering discounted membership to selected gym, pool, and yoga facilitiesEmployee Loyalty Program offering discounts at selected local businessesEmployee Assistance Program
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