What ReachOut does
At ReachOut we are guided by a clear, simple ambition – helping young people feel better.
This means that everything we do is designed to help young people feel:
better in the moments when they most need helpbetter about who they are and their place in the world.And be:
better able to cope with the challenges they're facing todaybetter set up and equipped to manage when life doesn't go as planned.Anonymous and confidential, ReachOut is a safe place where young people can openly express themselves, get a deeper understanding and perspective on what's happening in their lives, connect with people who will provide judgement-free support, and build the resilience to manage their challenges now and in the future.
100 per cent online and designed specifically for – and with – young people, ReachOut lets young people connect on their terms at any time from anywhere.
From one-to-one support from experienced peer workers to online communities, as well as tips, stories, and resources, ReachOut offers a wide range of high quality and safe support options that allow young people to engage in the ways they want to, when they want to.
And, ReachOut Parents and ReachOut Schools provide valuable information, resources and advice to help parents, carers and educators to better understand the young people in their lives and to play an active role in their wellbeing.
What is the Business Analyst role?
The Business Analyst is a hands-on role that seeks to support the end-to-end delivery of digital Mental Health services at ReachOut.
ReachOut's new vision is ambitious and has technology and personalisation at its core.
The Business Analyst plays a critical role to deliver this strategy by supporting Product Managers, Architects and Engineers to scope and successfully manage platform changes and migrations, whilst being cognisant of operational/training impacts.
You will deliver end-to-end business analysis activities including requirements gathering, process mapping, development of solution scope documents/user stories.
The BA ensures our backlog of work is well defined and actionable for the scrum teams.
You will work with the QA Lead to ensure digital products meet their requirements.
Your work will have a direct impact on shaping the future of how ReachOut supports young people (and their families) to understand, access and utilise our mental health information and services.
What you will be doing Liaising with Product Managers, Solution Architects, Engineers and external vendors in the scoping and estimating for new initiativesTranslating business requirements into technical specifications and user stories in-line with proposed solutions, standards, processes and governanceParticipating in working sessions with the scrum teams to provide clarity on user stories and refining acceptance criteria, sprint planning and execution.Documenting, analysing and maintaining current (as-is) and proposed (to-be) business processes and rulesDocumenting Functional and Non-functional RequirementsInvestigating issues/errors/flaws in the current setup and identifying ways to improve systems performance and efficiency by suggesting best practices in line with the organisations' processes and system deployment standardsAssisting the QA Lead and scrum teams in quality assurance of new and enhanced products.Supporting the QA Lead in release management for major releasesWhat we're looking for Experience managing digital activities and projectsAbility to communicate ideas clearly, and to explore and understand complex questions.Attention to detail and curious about how things workExperience working in an Agile/Scrum environmentExperience working with Design Thinking / Human Centred Design method and mindsetSomeone who enjoys working with a team of smart, creative and engaged peopleYou are looking for a role with a purpose that makes positive social impact on a daily basis5+ years experience in a technical/digital environment, although this experience may be broader than just Business Analyst.Love learning new thingsReachOut is an inclusive workplace, committed to providing opportunities for people from diverse and often marginalised groups.
We encourage applications from people of all ages, backgrounds, and identities.
This includes but is not limited to people with living experience of mental health issues and/or recovery, Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people who identify as LGBTQIA+ and people with disability.
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