Business/Systems Analysts (Information & Communication Technology)Open to applicants in Victoria, New South Wales, South Australia, Northern Territory, or Queensland.About Good to Great Schools Australia (GGSA)Good to Great Schools Australia is a dynamic and supportive organisation committed to improving educational outcomes across Australia. We partner with schools and school systems to guide them on their improvement journey from Poor to Fair, Fair to Good, and Good to Great. Our experienced team provides extensive training, coaching, data monitoring, and tools to ensure each partner school develops capable teachers and delivers effective instruction to every child.About the RoleAs a Business Analyst at GGSA, you will play a critical role in bridging the gap between business needs and technology solutions. You will be responsible for coordinating with senior stakeholders, designers, and development teams to gather and write detailed requirements, ensuring all project outcomes align with our strategic goals. Additionally, you will take on testing responsibilities and oversee organisational reporting to support data-driven decision-making.Key ResponsibilitiesRequirement Gathering & Documentation: Collaborate with senior stakeholders to elicit, document, and refine business requirements. Translate these requirements into comprehensive user stories and functional specifications.Stakeholder Coordination: Act as a liaison between business units, designers, and technical teams to ensure clear communication and alignment throughout the project lifecycle.Testing & Quality Assurance: Develop and execute test plans, manage testing activities, and ensure all deliverables meet the required quality standards. Assist with testing, bug triage, and user acceptance testing (UAT) to ensure quality standards are met by coordinating with development teams and stakeholders to address issues efficiently.Organisational Reporting: Produce and manage regular reports on project progress, KPIs, and other relevant metrics, providing insights to senior management and stakeholders.Dashboarding & Visualisation: Develop and maintain dashboards using tools like Google Looker and Power BI to provide actionable insights and track key performance indicators.Risk Management: Identify project risks, develop mitigation strategies, and provide regular status updates to governance bodies.Additional Responsibilities: Undertake other duties as required, including ad-hoc projects and tasks that align with business needs and contribute to overall organisational success.About YouInnovative Problem Solver: Capable of creating solutions that meet diverse stakeholder needs while managing ambiguity and complexity.Customer-Centric: Strong focus on understanding and prioritising the customer journey, ensuring all solutions are aligned with customer needs.Key Skills and ExperienceEducational Background: Tertiary qualifications in Business, Engineering, or a related field.Experience: Minimum of 3 years in a similar role, such as Business Analyst, Product Owner, or Project Manager.Methodology Expertise: Strong understanding and practical experience with Agile and Waterfall.Tools Proficiency: Skilled in using JIRA, Confluence, MIRO, Microsoft Teams, and other collaborative tools.Process Improvement: Demonstrated ability to manage processes effectively, focusing on documentation and continuous improvement.Communication Skills: Excellent interpersonal skills with the ability to engage stakeholders at all levels.User Story Development: Ability to produce well-structured user journeys and write user stories in Gherkin format.Desired CriteriaEducation Sector Experience: Familiarity with educational systems such as LMS and experience in the education sector.Advanced Problem-Solving: Strong analytical skills and resilience in high-pressure situations.Why Join Us?At GGSA, you'll join a team that values transformation and excellence in education. We offer a collaborative environment with opportunities for professional growth, impacting our partners and shaping the future of education in Australia.Apply NowIf you're ready to take on this challenging and rewarding role, please submit your resume and cover letter. We look forward to welcoming you to our team!
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