Business/Systems Analysts (Information & Communication Technology) PERSOLKELLY is seeking a Business Analyst to join the Local Council Information Technology Division. The Business Analyst is responsible for supporting Project Managers and operational teams in the delivery of projects and major system and process enhancements. Your main duties and responsibilities will include: Interact with business stakeholders and subject matter experts to understand their problems and needs, gather, document, and analyze these business requirements and develop detailed functional, technical, and user specifications to support the delivery of new or enhanced business and IT systems. Represent the current and future business requirements of key business stakeholders into the design and delivery of new business and IT systems. Develop and produce high-quality artifacts relevant to the delivery of business and IT projects and systems including documenting current and future state business systems and processes and mapping key relationships between business systems and/or data structures and data relationships. Produce training documentation and user guides to facilitate adoption and utilization of business and IT systems and work with test teams to execute testing activities and facilitate end user systems acceptance. Maintain a strong understanding of the Information Technology industry/emerging technologies, and relevant legislation, policies, procedures, and opportunities through analysis, research, and industry expertise. What are we looking for? Tertiary qualification in Business Systems or Information Technology, and/or substantial industry experience. Formal qualifications or demonstrated experience in the disciplines of Service Management (ITIL) and Project Management. Proven experience in a Business Analyst role within a diverse multi-disciplined organization. Strong ability to apply creative problem-solving techniques and analytical skills in a highly complex environment using leading-edge technologies and integrating diverse user systems. Current Queensland 'C' Class Drivers Licence. If interested in this role please apply today or alternatively send your resume to Neema Mehra at Please note that due to the high volume of applicants only shortlisted candidates will be contacted. Who are we? At PERSOLKELLY, our passion is - and always has been - putting you first. We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability. We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience, and perspectives. We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent, and people from diverse backgrounds to apply. So it's over to you. If you would like to join our team, please APPLY now. To learn more about working with PERSOLKELLY, we encourage you to visit our website. Follow our Linked In page at linkedin.com/company/persolkelly for the latest updates and insights. #J-18808-Ljbffr