Business/Systems Analysts (Information & Communication Technology) Full time The Technical Business Analyst will join the Technical Infrastructure department to bridge business needs and technology solutions. This role involves gathering requirements, proposing solutions, validating designs, and coordinating testing activities. The analyst will promote best practices to support infrastructure teams and ensure stakeholder needs are met. We seek a candidate with strong experience in data analysis, requirements gathering, and agile methodologies to drive cohesive project outcomes by engaging stakeholders and integrating design elements.
The role Requirements Gathering & Solution Design: Facilitate workshops with stakeholders and experts. Conduct research through interviews, surveys, and analytics. Create business process maps for clarity. Translate requirements into user stories and specs for IT. Change Impact Assessment & Testing: Manage change requests to balance quality, cost, and timeliness. Support testing to ensure solutions meet requirements. Monitor post-implementation changes for success. Project & Program Delivery: Ensure documentation reflects business needs and guidelines. Maintain accountability for deliverables and communication. Lead elaboration sessions and support sprint planning. Stakeholder Engagement & Continuous Improvement: Build positive stakeholder relationships and collaborate. Recommend process improvements and promote continuous improvement. Network with resources to integrate best practices. Post-Implementation Support: Develop policies, procedures, and training materials as needed. Ensure the Support & Testing Team is equipped to assist with changes. What experience you'll bring SKILLS Proficient in business process modeling and data models. Experience in regulated environments is a plus. Strong stakeholder management and relationship-building skills. Effective team collaboration with an inclusive approach. Ability to work independently with strong problem-solving skills. Experience in requirements elicitation, facilitation, and presentations. Excellent analytical, organizational, and communication skills. Experience in managing user acceptance testing. EXPERIENCE Familiarity with Agile methodologies. Financial services experience is desirable but not required. Experience with infrastructure projects is a plus. Proficient in Jira and Confluence. Comfortable using Google Suite for collaboration. Experience working closely with developers, testers, and designers. 3-5 years as a Business Analyst, especially in transformation programs and agile environments. DESIRABLE QUALIFICATIONS/EXPERIENCE Certification in Business Analysis (e.g., CBAP, Agile BA) is desirable. Tertiary qualifications in a related field are preferred but not essential. Location – Toowong : Close to a variety of public transport and easy parking options, the Toowong office has excellent end of trip facilities (including secure bike storage and showers), outdoor spaces and plenty of modern collaborative areas to work and connect with colleagues. Conveniently based at Toowong Village tower with views of the mountains and the Brisbane River, our location is only 4 km from the city and provides access to retail, restaurants and other amenities.
The benefits of working at A&G Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks. Work flexibility - with options to work from home two days per week. Options for leave - life happens, so we've got volunteer days, an additional paid 'ME' day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff. Grow with us - we've got learning and professional development opportunities to suit everyone. Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you're passionate about. Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self. Celebrate the wins - we love sharing our successes and celebrating together - join us and you've got a ticket to our many on-site events throughout the year, family fun days and annual celebrations. Save money - as well as discounts on insurance products, we've teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia. About us Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community. Our range of general insurance products including Car, Motorcycle, Home, Contents, Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance. We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer! If this sounds like you, apply today.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
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