Position Details About usThe Portable Long Service Authority (the Authority) is an independent statutory body established to administer the Long Service Benefits Portability Act . The Act, together with the Long Service Benefits Portability Regulations provide a Portable Long Service Benefits Scheme. The Authority plays an important role in allowing workers in the community services, contract cleaning and security industries to build up long service benefits based on time in their industry rather than with a single employer. We foster an inclusive and collaborative culture that celebrates achievements and allows everyone to contribute to our success.About the roleAs a Business Analyst at the Portable Long Service Authority, you will play a crucial role in driving efficiency and effectiveness within our organisation. The Authority is undertaking a priority program of work implementing Business Process Management and reviewing our key process and procedures, the Business Analyst will be instrumental in embedding frameworks, documenting, change and review processes and applying Lean Six Sigma thinking, methodologies and support our processes to continue to be as efficient and effective as possible. Reporting to the Senior Business Analyst, you will lead efforts to design and optimise systems, gather, and analyse business requirements, and provide expert guidance to ensure our solutions meet the needs of the Authority. In this role, you will be responsible for facilitating requirements gathering and design workshops to explore and capture business, functional, and technical requirements, including exceptions and business rules. About youThe successful applicant will offer extensive knowledge in CRM and reporting systems, backed by strong analytical and system management skills to interpret business needs and deliver clear, actionable solutions. You will have strong interpersonal skills to establish relationships and communicate complex technical information across varying skill levels, including stakeholders, suppliers, and colleagues. Proven experience and qualifications as a Business Analyst in a similar role is needed, and experience in Lean Six Sigma, Agile, TGOF is desirable.Why work at the Authority Located in the heart of Bendigo, where you can enjoy a modern and collaborative working environment with open plan workspaces, fully equipped meeting rooms, and state-of-the-art facilitiesWe value work-life balance and offer hybrid working options, including two days of work from home per weekYou can benefit from above award wages and annual salary increases under the Victorian Public Service Enterprise AgreementGenerous leave entitlements, along with paid study leave, paid parental leave, purchased leave and moreLearning and development opportunities, annual performance plans, public sector networking, along with on the job learning and developmentYour well-being is important to us, which is why we offer a free and confidential Employee Assistance Program, as well as other health and well-being initiatives
