Business/Systems Analysts (Information & Communication Technology)
Full time
Exciting times are ahead here at iSelect!
As we close out 2024, we're gearing up for an incredible new year with a variety of roles available now and kicking off in early 2025.
We're investing in the future of our 'Utilities stream' by modernising our technology to streamline processes and cut down on manual tasks.
This includes a full tech stack rebuild and the launch of a dozen new, customer-focused features to deliver outstanding experiences.
If you're keen to be part of some impactful, customer-led change, read on to find out more about joining us on this journey!
At iSelect, we're passionate about making Australians' lives easier by saving them time, money, and effort.
When it comes to big things, like health cover, car insurance or energy providers, we take on the hard work to make it easier – giving our customers back precious time so they can do more of what they love.
What you do:
As an iSelect Business Analyst, your role is vital in analysing and interpreting business needs and processes within strategic programs and agile teams.
You will collaborate with cross-functional teams to design, build, and roll out a leading energy comparison service, leveraging both technical and non-technical insights.
Your responsibilities include developing current and future state business process maps and conducting assessments to pinpoint areas for improvement.
This involves identifying issues, risks, and benefits of existing and proposed solutions, as well as estimating costs and potential savings.
In addition to these analytical tasks, you will engage with stakeholders to gather and document business requirements across various projects, including digital initiatives, CRM, telephony, partners, data, and marketing.
Your expertise will be crucial in implementing effective solutions that align with organizational goals.
You will have the ability to be flexible and adaptable within a high-pressure and changing environment and effectively manage multiple priorities.
What you need:
Proven experience as a Business Analyst or similar role in a digital transformation project.
Demonstrated ability to effectively elicit, interpret, analyse and translate complex business information from a range of sources into documented solutions.
Energy and/or financial services industry experience highly regarded.
Process mapping experience, use of systems such as Business Process Modelling and Notation (BPMN) is highly regarded.
Strong analytical and problem-solving skills.
Excellent written and verbal communication skills.
Ability to work independently and collaboratively in a fast-paced environment.
Highly organised, and structured approach to managing workload and prioritisation.
Experience with business analysis tools and methodologies.
Familiarity with agile and/or waterfall project management methodologies.
Knowledge of industry best practices and trends in business analysis.
What's in it for you:
Hybrid Working: 3 days in our CBD office – Tuesday, Wednesday & Thursday.
Professional Development: We encourage ongoing learning and development with free access to the full LinkedIn Learning Library, our own in-house learning Academy, and regularly run initiatives such as our relationship with 'Juno Adaptive Leaders Program' which enable you to continually upskill.
Recharge Days: For the times when you just need to take a break, we offer three extra days to use at your discretion (yes, in addition to your 20 days Annual Leave!).
Referral Bonus: Earn yourself an extra $1500 by referring another superstar to join our team.
Salary packaging: We can help you to maximise your salary with options such as novated leasing.
Paid Parental Leave: (for both primary & secondary caregiver) and a Return to Work Bonus for when you're ready to come back.
Income Protection Insurance: A monthly income replacement benefit (after a waiting period) if you are medically certified as unable to work due to an injury or illness that is not work-related.
Wellbeing Centre: Our online platform which provides education, support and tools to help you live a healthier and happier life – find online yoga, cardio & boxing classes, healthy recipes and meditation & mindfulness tools.
Employee Assistance Program: Free access to qualified psychologists and coaches who can assist you with the demands of work and home life.
Rewards Platform: A simple way of saving money for you and your family by offering you instant discounts and cashback at hundreds of retailers.
Earn and redeem points while you spend!
Annual iStar trip: We love to reward and recognize our employees, whether you've gone above and beyond or consistently upheld our Values of 'Being Brave', 'Keeping it real', 'Celebrate' and 'Have Heart'.
What's next:
We genuinely appreciate the time and effort you have taken to apply and you will hear back from us regarding your application.
We can be flexible with interview times, and these will be conducted either over MS Teams virtually or face to face.
Don't hesitate to reach out to our friendly Recruitment Team if you would like to find out more about the role at Please note all applicants must have full working rights and will need to complete full background checks including Police Checks.
iSelect recognises the value of an inclusive and diverse work environment.
We believe everyone deserves the same opportunities in life, regardless of gender or identity, sexual orientation, race, ethnicity, religion, disability, or age.
We actively encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community, and people with disabilities.
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email
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