Join the change. Together, we'll make history.
As we keep the lights on for over four million customers and move towards a more sustainable way of life, it's an exciting time to be at AGL. We're re-imagining how homes and businesses live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You'll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in.
Our Electrification & Innovation (E&I) business drives Australia's shift to a cleaner energy future by developing sustainable, scalable electrification products. We focus on rapid innovation and continuous improvement to deliver top value to our customers. We also invest in exploring and incubating new ideas with the potential to transform Australian living for generations.
This role supports the development and delivery of electrification products, helping establish AGL as a leader in the market. Collaborating with the Peak Energy Rewards Product Owner, the role involves creating and enhancing product features whilst working with cross-functional teams, including Service Designers, Marketing Specialists, Growth Managers, and Digital and Technology experts. It also taps into AGL's expertise to ensure products meet regulations and standards. Positioned within the E&I value stream, this role is key to the end-to-end incubation and commercial development of new products that aid Australia's decarbonization efforts.
What you'll be doing:
Track the performance of program, events and activities, collecting relevant data and metrics.
Drive process optimization and continuous program evolution, including technology upgrades, while implementing quality assurance to ensure integrity and compliance.
Collaborate with the CRM team to address participant inquiries and issues promptly, enhancing customer satisfaction and program engagement.
Lead the execution of test cases and scenarios, identifying and reporting defects to ensure high-quality product performance and user experience.
Maintain a thorough understanding of daily program operations, including customer enrollment, event coordination, and communication activities.
About you:
Previous demonstrated experience within a business analysis or product development role, demonstrating the ability to effectively problem solve.
Previous experience working on consumer electrification products in Australia.
Relevant tertiary qualifications - Business Administration, Operations Manager and/or related field.
Experience with SAP Suite - SAP CRM and SAP Hana is essential.
Ability to engage with and manage stakeholders at various levels, including executives and end-users.
Strong organisational skills with the ability to manage multiple priorities at one time.
At AGL, we offer a wide range of benefits including:
Flexible working options including hybrid work.
Discounts on energy, telcos and solar plans.
Participate in Energise - our reward & recognition program.
Access 20 weeks of paid parental leave for the primary carer.
Access to an additional week of recharge leave per year.
Play an active role in our diversity & inclusion initiatives.
Novated leasing and Electric Vehicle subscriptions.
Access to study assistance, AGL's share purchase plan and insurance deals.
*Benefits may change over time and vary based on role type and location.
Inclusion at AGL
At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers
AGL is a Circle Back Initiative employer - we commit to respond to every applicant.
Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.
The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy.
AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL.
Location: Docklands VIC 3008
Job Family Group: Business and Organization Analysis Management
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