Business Analyst - Conversational AI and AutomationWe are Woolworths GroupWe are Woolworths Group. 200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand. Connected by a shared Purpose - 'to create better experiences together for a better tomorrow'. That Purpose fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.If you're excited to turn today's blue-sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in a dynamic, inclusive, and empowering workplace. With a culture of genuine care, a flexible approach to work, and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.We are wDigitalOur goal at wDigital is to bring the best of Woolworths Group to our customers, in an environment where you will deliver the best work of your life.We bring together the brightest minds in e-commerce, technology, media, and data to transform how people live and shop. With an industry-leading technology team backed by analytics, we're resourceful and willing to experiment. Our agile teams are empowered to innovate and deliver an excellent experience for our customers - whether they shop in-store or online.What You'll DoEver wanted to make life better for your teammates? Come and play a key role within our Conversational AI and Automation squad. The squad mission is to serve our team - store and support office - through chatbot and voicebot experiences, using cutting edge technology like Gen AI. As the business analyst, you will work with a broad range of Woolworths Group businesses to deeply understand their processes in order to extend what our bots can do.Work on our unified CRM strategy Xact 2.0Develop a deep understanding of conversational AI to deliver magical team experiencesAssist the Product Manager and Agile Delivery Lead to build the squad backlog and lead key agile ceremoniesPartner with business stakeholders across Woolworths to understand problems, processes and outcomes and create the future stateDecompose these into Epics and User Stories (e.g. functional or non-functional requirements) in partnership with your squadFacilitate high quality user stories eg. size, persona, acceptance criteria and can be tested (both functionally and non functionally)Ensuring the business and technical components of the solution collectively provide the outcome for the customerAssist the squad to test and train the botsWhat you'll bring?Coming from a technical background, you will demonstrate business acumen, excellent communication and presentation skills that will help drive success. You're as comfortable facilitating sessions with stakeholders as you are with breaking down bugs and getting into the technical nitty gritty with the team. You're able to narrow in on the business rules of a process, and envisage the future.Demonstrated experience in delivering agile initiatives in high performing teams as a business analyst in a digital environmentDomain experience across Contact Centre, eCommerce and/or fulfilment domains, preference to those with conversational AI or IVR experienceA customer-focused mindset and a passion for solving customer problemsExperience in journey mapping and envisaging future stateData driven but able to make judgement calls when necessaryExcellent written and verbal communication/presentation skillsWhat You'll ExperienceOur Team Members are at the heart of everything we do and we're always looking for ways to support your career journey and reward great work:A progressive and flexible 'work from anywhere' policy that gives you more control over your work, life and wellbeingTeam discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven workAs a leader in a crucial growth-focused role you will have regular exposure to our most senior business leaders in WooliesX and the broader Woolworths group and accumulate valuable experience to grow your career in surprising waysA range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app.A progressive and competitive leave policy that gives you more space for what matters to youEveryone belongs at Woolworths GroupDiversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team's diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.You can learn more about working with us on LinkedIn or via www.wowcareers.com.au. #LIOur Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.
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