WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities. Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide. We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology. WPP and our award-winning agencies work with most of the world's biggest companies and organisations – from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 307 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100. WPP are the leader in the Bloomberg Gender Equality Index and 20th in the FTSE 100 rankings for Women on Boards. VML BUSINESS ANALYST Department: Delivery
Reporting to: Director - Delivery
Location: Melbourne/Sydney
VML At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VML Y&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.
YOUR ROLE IN A NUTSHELL This is a Fixed Term Contract (FTC) for a period of 6-months with an as soon as possible start.
A Business Analyst is required for our Delivery Team working on one of our largest clients. You will be a key part of the team and expected to take the initiative in ensuring the business needs of our client are fully understood and met by the proposed solution.
KEY RESPONSIBILITIES To gather and document requirements and translate them into clear user stories and acceptance criteria that can be used and interpreted by both business and technical users. This will involve facilitating workshops and assessing source documentation from the customer Identify and recommend options for potential solutions and assessing them for both technical and business suitability Create logical and innovative solutions to complex problems Work with delivery and technical teams to create client proposals and detailed scoping documents Analyse and understand complex business systems in order to recommend efficiencies and enhancements Provide estimates for future analysis work Work closely with developers and a variety of end users to ensure all solutions deliver customer satisfaction Provide training to users of a new system as required Communicate and collaborate with the test team Plan and work flexibly to meet deadlines Keep up to date with technical and industry sector advances Customer Service Responsibilities Maintain great client relationships at all levels of the organisation Maintain consistently high levels of client satisfaction and effectively escalating business critical situations to as required Manage situations and relationships both internally and externally REQUIRED EXPERIENCE/SKILLS/CAPABILITIES Extensive analysis experience Business Process mapping and engineering Production of user stories and acceptance criteria Analysis and design of systems (package integration and bespoke development) Ability to work on your own initiative to an agreed action plan Strong communication skills - as this role requires a high level of communication, interpersonal and presentation skills Strong problem solving, time management and organisational skills Strong commercial awareness and business acumen Energetic, enthusiastic with strong attention to detail Experience with Commerce platforms - nice to have Database experience - nice to have VML AUNZ HIGHLIGHTS There are many things that make VML an awesome place to work, but we think these are worth a special mention:
Summer Days – 5 paid afternoons off each year during daylight savings time Birthday Leave – a paid day off to celebrate your Birthday each year. Loyalty Leave – a paid day off each year to celebrate your work anniversary. Employee Assistance Program access and 24/7 support. LinkedIn Learning access for all employees Foundation Day – the anniversary of our establishment where every employee works together to give back to the community. PerkSPACE – a dedicated platform for employee benefits that helps you save, grow, and generously makes your life easier This role is part-time negotiable. VML is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, colour, religion, sex, gender, identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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WPP is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal. Please read our Privacy Notice (https://www.wpp.com/people/wpp-privacy-policy-for-recruitment) for more information on how we process the information you provide.