Business Administrator (Resident Journey) - TraralgonBupa Traralgon is a beautiful, modern aged care home, set in the East Latrobe Valley, north east of Traralgon, a short drive from the centre of town. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents.
The Benefits Free select health insurance products for you and your immediate family up to $5,500VIVA - our employee wellbeing program: We support our people to be the best version of themselves, physically and mentally, so they can be the best support for our customers.Career development: You'll have a real say in shaping the future direction of the business and your own career because we believe that when you grow, Bupa grows.Access to leading training and professional development - supported by our quality education team and expert clinicians with a commitment to clinical excellence.Comprehensive induction and buddy program - we set you up for success from the outset and ease you into your new role with support.Be recognised and rewarded - Bupa Love Reward & Recognition Program ensures that the gratitude of our residents and their families is passed on to staff who deserve it.About the Role As the Office Administrator - known as a Customer Service Consultant (CSC) in Bupa, you will work alongside one other CSC and our General Manager. Along with being one of our welcoming faces, you will be responsible for a range of administrative tasks to help support the operation of the care home.
Duties Each CSC has their own portfolio of duties. Below is an example of tasks but you certainly wouldn't be responsible for all of them:
Resident Placement - Providing prospective residents and loved ones with a warm, welcoming, and informative introduction to the Care Home by being the key lead in handling enquiries and coordinating admissions.Employee Service - Support and oversee the Care home employee experience, through: Administering rosters, recruitment activities, onboarding and induction of new starters, managing annual and sick leave in the rosters.Concierge / Reception / Admin - Effectively lead the customer and administrative experience function of the Care Home, ensuring customer service is delivered to the highest standards.Skills and Experience Patience! Working in a care home is fun and rewarding, but it also requires calmness and a sunny disposition.Great communication skills, particularly diplomacy and a proactive approach.Intermediate to advanced skills across the MS Office Suite.Previous experience in a similar admin/customer service role.Highly developed organisation and time management skills.Culture We all share the same purpose at Bupa Aged Care: Helping people live longer, healthier, happier lives. We take pride in delivering high-quality care with a personal touch. Our focus is not limited to our residents but also your wellbeing and career growth.
How to Apply Click Apply to be taken to our online application process. As part of your application, you will be asked to complete pre-employment checks.
Equal Opportunity Statement Bupa cares about creating and sustaining a safe and inclusive workplace where our team members feel they belong regardless of gender identity, ethnicity, disability, sexual orientation, religion or life stage. We are committed to providing equal opportunities and fostering a workplace free of discrimination, bullying and harassment. If you require any adjustments to participate in our recruitment process, please let us know at the time of your application.
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