1. Company Overview
Here's The Plan is a leading Energy & Sustainability Consultancy based in Tayside with nearly 30 years of industry experience. We guide our clients through the energy market, offering unique insights and expertise. Our goal is to help clients achieve their Net-Zero reduction goals while considering People, Planet, and Profits. This ensures that all business stakeholders benefit and prosper through the work taking place at Here's The Plan.
This commitment to excellence ensures that you will always feel trust and peace of mind, knowing that there will be no surprises when we say to you… Here's The Plan.
2. Job Overview
The Business Administrator supports their Account Management team in the delivery of Here's The Plan's contract management service, ensuring outstanding customer service and satisfaction. The role is to help the Account Managers prepare tenders, audit signed contracts, and support with the ongoing management of client accounts; there are some instances where the Business Administrator will assist our clients to optimise utility and telecoms costs, comply with regulations, and become more sustainable by being aware of the services that Here's The Plan deliver and signposting to relevant departments.
The Business Administrator will develop relationships with clients within their Account Management team and understand the client's business and how it may change in the future. By being aware of all of Here's The Plan's client services the Business Administrator should be able to steer the client to the relevant expert and develop commercial opportunities for the business.
3. Key Responsibilities
The work splits into two specific categories:
Responsibilities that the Business Administrator has within each Account Management team:
Obtaining half-hourly data from Energy Manager or supplier portals/contacts to keep systems up-to-date, helping Account Managers with tenders, or helping the Data Team if required
Obtaining bills as required from supplier portals
Liaising with the Data Team to ensure that Energy Manager Software is fully up-to-date in terms of billing data and half-hourly data files
Using half-hourly data and bills to calculate annual consumptions for gas and electricity supplies
Submitting meter readings on behalf of clients as required and keeping a record of reads
Requesting LOAs from clients in a timely manner, processing and submitting to suppliers for all accounts
Submitting termination requests to required suppliers 90 days in advance of contract end dates
Contract checks using the Contract Checklist for all gas, electricity, and water contracts within the Business Administrator's Account Management team, including navigating Invoice Records to identify clients and associated supply and income arrangement
Managing the Portal inbox on a rota, ensuring all emails are forwarded onto the relevant person within the Here's The Plan team as required
Services which the Business Administrator should be aware of and direct clients to the correct department:
Fixed Energy Purchasing and Contract Management
Flexible Energy Purchasing and Contract Management
Opportunities to reduce our clients' overall consumption through the use of sustainable technologies
Other sustainability initiatives which the company will make available from time to time including consultancy reporting opportunities
SECR and Carbon Reporting
Packaging Regulation Compliance opportunities
Telecommunications opportunities
4. Personal Development
As part of the individual development of Business Administrators within the business we are looking for continued commitment to the following areas of personal growth and development:
Excellent communication skills (written and oral)
Excellent listening and presentation skills
Confidence when presenting information to clients and colleagues, making at least one team presentation per annum as part of their development program
Competent and able use of business software including Microsoft Office (Word, Excel and PowerPoint) and Utility Click
Ability to prioritise your own workload and remain calm under pressure
Capacity to manage multiple tasks at any given time
Ability to build rapport with others in your team, throughout the business and with clients and other external personnel such as suppliers
Ability to work alone and in a team
A strong work ethic
Why Join Us
Joining the administrative team at Here's The Plan means becoming an essential part of the backbone that keeps our operations running smoothly. As a member of this team, you'll play a critical role in supporting key functions across the company.
Our admin team is at the heart of our efforts to deliver reliable services to our customers, and your contributions will directly impact our ability to meet and exceed our goals. Our company values growth and professional development, providing you with the tools and support needed to advance your career. If you're looking to make a meaningful impact while working with a dedicated team, Here's The Plan is the ideal place for you.
Job Type: Full-time
Pay: £23,000.00-£25,000.00 per year
Benefits:
Company events
Company pension
Private medical insurance
Schedule:
Monday to Friday
Work Location: In person
Application deadline: 02/10/2024Reference ID: Admin241104Expected start date: 04/11/2024
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