Location : CBD, Inner West & Eastern Suburbs
Reference ID : Contact : David Smith Email : Call : 0414 439 786 West Sector : Executive Search Job Summary
Sydney based
Attractive salary on offer + bonus
Greenfield project
Job Description About YOUR New Employer : A greenfields opportunity has become available to join a large infrastructure business based in Sydney. This employer is at the forefront of a fast-moving and dynamic industry. The business is going through a period of growth and change, and they have a fantastic culture, being highly innovative.
As part of their ongoing customer-focused journey, they are looking for a CX Transformation Manager to drive the next phase of change across the business and help make it customer-obsessed.
About YOUR New Job : Lead the transformation of customer experience by overseeing impactful projects aimed at enhancing customer service delivery and satisfaction. Manage the full project lifecycle, from planning to execution, ensuring timely and cost-effective results. Drive continuous improvement initiatives to optimize customer service operations. Foster a customer-first culture within the organization. Collaborate across various teams to ensure smooth implementation of changes. Play a key role in shaping the future of customer service operations in a dynamic and evolving environment. Identify and manage critical stakeholder dependencies. About YOU : Experienced project manager with a strong track record in leading customer experience and service transformation initiatives. Expertise in change management, process optimization, and stakeholder engagement. Ability to navigate complex environments and manage budgets effectively. Proven leadership in guiding cross-functional teams to success. Thrives in fast-paced settings and is adaptable to dynamic work environments. Passionate about driving positive change within customer service operations. The Benefits : An opportunity to lead and influence a large customer experience transformation. A dynamic, fast-paced work environment that fosters growth and innovation. Competitive compensation and benefits package. A chance to make a tangible impact on the customer service landscape. If this role is of interest, please forward your resume or call David Smith on 0414 439 786.
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