BY Dispatcher WMS Operations Analyst / Specialist (Super User) | Orchard Hills NSWCEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success.YOUR ROLEThe WMS Analyst / Specialist serves as a functional and process-based expert in the operation of CEVA's Matrix CORE+ Warehouse Management Systems (WMS), powered by JDA / BlueYonder Dispatcher. Known internally as a WMS Super User, this role is critical in advancing our warehouse management capabilities and supporting the implementation and optimisation of WMS solutions across our operations.WHAT ARE YOU GOING TO DO?Specifically, you will:Deliver the full cycle WMS implementation, including data collection, documentation, system testing, training staff, and supporting operations during the go-live phase.Implement new functionalities across existing WMS sites, focusing on continuous improvement and operational efficiency.Act as a functional / process-based subject matter expert in the deployment and management of the WMS, ensuring best practices in system utilisation and management.Serve as the first point of contact for site-level WMS queries in your region, offering timely troubleshooting, ongoing training, and support to enhance system performance and user competence.Support continuous improvement initiatives by identifying system enhancement opportunities and collaborating on their implementation to improve warehousing and transportation processes.Mentor and support team members, facilitating their growth and readiness for upward mobility in the WMS hierarchy.Utilise a deep understanding of warehousing and transport processes, material handling equipment, and productivity drivers to execute necessary system enhancements or operational improvements.Implement and advocate for system changes that align with strategic business goals and drive significant operational efficiencies.WHAT ARE WE LOOKING FOR?Our ideal candidate has proven experience in warehouse management systems (JDA / BlueYonder a bonus), preferably as a WMS super user, operations supervisor, or inventory controller in a distribution centre environment. You should also have:Hands-on experience with in-house and/or external warehouse management systems, including implementation phases such as testing, documentation, and go-live support.Understanding of warehousing and transportation processes, material handling equipment (MHE), and key cost/productivity drivers.Ability to identify, analyse, and solve system-related issues promptly, ensuring minimal disruption to daily operations.Excellent verbal and written communication skills, with the ability to train and mentor staff effectively.Willingness to engage in continuous learning and development to keep up with WMS advancements and industry best practices.Ability to implement and drive change, enhancing operational efficiency and system capabilities.In addition to providing proof of work rights and suitable professional referees, progressed candidates will be required to undergo a medical assessment and national police check.WHAT DO WE HAVE TO OFFER?In addition to a challenging and rewarding work environment and competitive compensation, we are proud to offer a range of employee benefits designed to support your wellbeing and help you thrive at work and in life:Personal wellbeing: prioritise your health and wellbeing through the CEVAwell program, Employee Assistance Program, Volunteer Time Off, and Life & Total Permanent Disability Insurance.Work-life balance: benefit from flexible, hybrid, and remote work options, along with additional paid parental leave for primary carers.Professional development: your growth is essential to us. Unlock your potential through secondment and internal mobility opportunities, study assistance, leadership and mentoring programs, the CMA CGM Learning Academy, early career pathways and more.Financial wellbeing: We care about your financial security. Enjoy exclusive offers and discounts from our partners, novated leasing, annual safety workwear reimbursement, employee referral incentives, service recognition and short-term incentive plans.CEVA Logistics' Diversity Statement:As a global organisation, diversity is critical to our business success; only when we can reflect the cultures, languages, attitudes, and local knowledge of our customers, can we succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. CEVA Logistics is proud to be an equal employment opportunity workplace. We welcome and encourage all qualified applicants, who will receive consideration for employment without regard to indigenous status, race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other characteristic.
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