About the opportunity The Manager Student Engagement will coordinate and develop services and facilities available at Library sites to ensure that they support students, staff and the community with access to quality services and resources that enhance the learning, teaching and research experience. This role will collaborate with the Associate Director Student Engagement to investigate and initiate new client-focused services, and also with the Manager Student Experience on co-designing and delivery of student engagement activities. This role will provide oversight and management of local collections, with the Collections Management Specialist, in line with relevant policies and procedures.
The Manager Student Engagement will provide leadership to the development and operation of the research and learning support services available at the designated sites. This includes developing the staff so that the services continue to meet the emerging needs of the client communities. This role must ensure that print collections are accessible and support the current research and learning priorities of the University. Services must be kept current, and this role leads the development of new online and on-site services that meet contemporary pedagogical standards and use appropriate emergent technologies to improve support services that advance the University's research and learning agendas.
Your key responsibilities will be to: Lead, develop and manage the complex and expert services across multiple sites, such as learning and research environments, advisory services, student engagement services, collection access and maintenance. Manage the development and delivery of high-quality client-focused student engagement services. Provide operational management of client services and environments. Provide effective leadership, guidance and support to team members. Actively contribute to University and Library culture and values. Manage engagement with University and information communities. About you Postgraduate qualifications or progress towards postgraduate qualifications and extensive relevant experience or an equivalent combination of relevant experience and qualifications. Holds or willing to obtain a Working with Children Check. Extensive experience in developing and communicating team goals, priorities and organisational values to the team. Demonstrated ability to lead, manage and motivate staff and improve team performance through mentoring and provision of staff development opportunities. Demonstrated ability to identify new and emerging technologies and to assess and implement new and emerging technology solutions and initiatives that assist the learning, teaching and research needs and improve the quality of the library services. Understanding of the Australian higher education sector and the provision of innovative information services. Understanding of how technologies, including social networking tools, can be used to engage with students and researchers and support their connecting with each other. Understanding of contemporary pedagogy and the provision of learner-centred information and research support. Demonstrated capacity for communicating and assisting a diversity of clients with a demonstrated commitment to quality customer services. Evidence of improved personal, team and operational effectiveness. Experience in law libraries is desirable. How to apply Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.
For a confidential discussion about the role, or if you require reasonable adjustment or any documents in alternate formats, please contact Sade Mintah, Recruitment Operations by email.
Applications Close Sunday 12 January 2025 11:59 PM
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