Come join our team to make a difference in the NSW public sector!
Vacancy : Head of Change and Business Improvement, Clerk Grade 11 / 12 – Corporate Branch
Location : Sydney CBD with hybrid and flexible working options.
Employment : 12 months Temporary with a potential to Ongoing
Salary Range : Up to $181,853. Package includes salary ($139,787 - $161,663), employer's contribution to superannuation and annual leave loading.
About the NSW Ombudsman The NSW Ombudsman is an independent integrity agency that pursues fairness for the people of NSW. Through complaint handling, review, monitoring, investigation, advice, training, and community education, we seek to improve the administration and delivery of public and community services in NSW.
We are currently looking for a diverse range of people who share our commitment to the public interest. We encourage anyone from any diverse background to apply and join an organisation that makes a difference to the people of NSW.
The Role The role is responsible for using design thinking to drive the strategy and design of innovative programs that meet NSW Ombudsman Office objectives and goals. The role will grow an effective practice of change and engagement to support change readiness and implementation across the business, whilst driving improved business strategy and outcomes.
Key to the role will be building and embedding human-centric and research-based design approaches to inform the development and delivery of new programs, technologies, and ways of working.
About you You are a strong communicator with proven capabilities in consultation, collaboration, and facilitation. You are a strategic thinker who can identify how long-term modelling can support better outcomes. You are a people leader who engages and motivates their team and develops capability and potential in others. You will have tertiary qualifications in business, project management, change management, or communications, and/or relevant demonstrated working experience. You have experience in leading change in NSW Government (highly desirable). You have experience in human-centred design (highly desirable).
What can we offer? Competitive salary and future growth opportunities within NSW Ombudsman. Flexibility and the capacity to work in a hybrid way. Work-life balance with a 35-hour work week. Opportunity to utilise and hone management and mentorship skills. Close to public transport - office is adjacent to Town Hall Train Station. Great team environment and culture.
Notes : Online applications must consist of : Covering letter (max 2 pages) highlighting your claims for the role and which role you are applying for. CV outlining your skills, knowledge, and experience as relevant to this role. Shortlisted candidates will be subject to security and other vetting processes. Only applications that are submitted through iworkfor.nsw.gov.au will be accepted. Late applications will not be accepted. All temporary roles may have the opportunity for ongoing employment. Employment at the NSW Ombudsman is subject to the satisfactory completion of security and related vetting including, in part, a criminal records check; signed understanding and acceptance of a range of policies; two statutory declarations relating to conflicts of interest, arrests, charges, convictions, and a health declaration.
The NSW Ombudsman promotes a diverse workforce that is representative of the communities we serve. We particularly encourage applications from Aboriginal people, people from culturally and linguistically diverse communities, LGBTIQ+ people, and people with disability. We support flexibility and all roles advertised on a full-time basis may be considered for part-time employment.
Closing date : 11:59pm Monday, 25 March 2024
Inquiries can be directed to Recruitment team via We provide adjustments including alternative formats to the recruitment process for candidates including individuals with disability. If you require an adjustment to be made during the recruitment process (including alternative formats) or have an enquiry about the support provided, please contact Sheena on 02 9055 8362.
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