In this role, you will be responsible for ensuring the effective day-to-day operation of our IT service desk's proactive services and initiatives. Your primary duties will include providing excellent 1st / 2nd level support on all supported systems, managing escalations, configuring and maintaining various hardware and software components, troubleshooting AV / Video / Phone conference equipment and delivering high-quality onsite support to our office locations.
Additionally, you will play a key role in maintaining inventory stock, continuously improving service desk activities, and assisting on assigned projects.
This position may require occasional travel to remote sites and providing after-hours support when necessary.
Key Responsibilities 1st to 2nd level support on all supported systems. Ensure a timely response for all tickets – Incidents and Requests. Managing escalations and ensuring any issues are resolved in a timely manner. Configure, deploy and maintain PCs, laptops, printers, mobile phones, and tablets. Troubleshoot and assist with meeting room AV / Video / Phone conference equipment. Install and troubleshoot approved hardware and software. Creation and administration of user and email accounts including assigning permissions. Provide onsite support to your respective office location, maintaining a healthy stock of spares and being the first point of contact. Provide weekend and holiday support coverage if required. Consistently conduct yourself to provide a high standard of support throughout the Service Desk team. Proactively create and distribute "How to" documentation & updating knowledge base articles. Responsible for managing inventory stock and timely deployment of equipment to employees. Reviewing Service Desk activities and implementing continuous improvements to people, process and / or technology. To ensure all health, safety, quality and environmental standards and legislation are strictly implemented, ensuring a safe environment for employees, customers, contractors, and visitors. Proactively assist on projects arising as assigned by the Service Desk Manager. Travel to remote sites for onsite support when required. Provide afterhours support where required. Qualifications Information Technology Certificate 2 and higher. 2+ years' experience or more in a related position. ABOUT US Listed on the New York Stock Exchange, Civeo is a leading global provider of workforce accommodation solutions. Civeo Australia has over 9,000 permanent rooms under management in Queensland, New South Wales, and Western Australia. In addition, Civeo Australia also operates approximately 9,000 rooms in client-owned properties in remote regions of Western Australia.
WORKING AT CIVEO Civeo offers a range of great benefits to its employees, including:
Education Assistance Policy and Employee Assistance Program. Corporate discounts and rewards and salary sacrifice options for superannuation. Civeo is a proud supporter of mutually beneficial partnerships within our communities, which is why we connect with Traditional Owners and First Nations Businesses, leading the way in sustainable partnerships. Aboriginal & Torres Strait Islander applicants are strongly encouraged to apply.
Job Info Job Identification 2636 Job Category Business Applications & IT Posting Date 10 / 08 / 2024, 05 : 04 AM Job Schedule Full time Job Shift 5 days on 2 days off Locations Suite 1C, 137 Kewdale Road, Kewdale, WA, 6105, AU #J-18808-Ljbffr