WHO WE ARE We are a financial services company that specializes in fleet management, vehicle leasing, and salary packaging, with a presence across Australia, the UK, and NZ. A total portfolio under management of $2.5 Billion and over 1200 employees.
SOME OF OUR PERKS INCLUDE Recharge and relax with up to four extra days of leave each year. We call them Wellness days. We offer industry-leading 20 weeks paid parental leave. Save plenty with vehicle salary packaging. Monetary service milestone awards. Recruitment referral bonus. Discounted mobility products and services. Flexible work arrangements. Career progression opportunities (over 25% of our vacancies get filled internally!). Education support towards your growth, including an individual learning budget per year, free access to LinkedIn Learning, and more. Two paid volunteer days each year to give back to causes that matter to you. Health and wellbeing support including a subsidy and an innovative Employee Assistance Program. ABOUT THE ROLE... The Fleet Manager is the first point of contact for all customer requests. This support role is responsible for pro-actively managing and reviewing the portfolio of customers allocated and seeking opportunities to maximize business renewal and organic growth. It supports Relationship Managers to review and administer the portfolio of customers through the delivery of outstanding customer service and demonstrating an understanding of the customers' needs.
TASKS AND RESPONSIBILITIES... In consultation with the Relationship Manager, proactively manage the portfolio of customers to deliver professional fleet management services and be the primary day-to-day contact accountable for the resolution, allocation, and follow-through for all client requests, ensuring client contractual obligations and KPIs are met, and measurements are available if requested. Capture all business potential of clients and maximize client renewal while maximizing margins. Support the Relationship Manager in seeking to upsell other products and services to existing clients. Introduce initiatives to the client that will add value to the relationship. Regularly review a customer's fleet through effective reporting and identify and address exceptions by managing key reports such as invalid odometer readings, utilization report, services due and overdue, fuel exceptions, surplus vehicle reporting, etc., seeking opportunities to reduce costs through increased fleet optimization. Prepare quotations within quote turnaround times and ensure follow-through and recording via won/lost business template with outcomes. Proactively manage future vehicle terminations and restructures consistent with best practice fleet management. Build rapport and by understanding client needs, seek opportunities for revenue growth including fee uplift. Where applicable, introduce and maintain a "client strategy" document for each client. Support a structured client visitation program. SKILLS AND EXPERIENCE... Strong organizational and prioritization skills - meets specified deadlines and reports regularly on progress. Effective communicator both verbally and in writing, including good listening and probing skills. Critically analyzes information and resolves problems through to complete resolution in a timely and effective manner. Proficient skills in Microsoft Office (Excel, Word). High attention to detail. WHAT'S NEXT We'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity and belonging and offers work-life balance and career development. We are a proud equal opportunity employer. Resumes may be sent, and interviews may take place prior to closure date for applications. To give yourself the best chance of selection, please do not leave your application to the application 'close' date. As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening.
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