This job is with Oracle, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
This is a customer-facing role (remote). It requires deep Cloud Specialist knowledge to analyze and coordinate the resolution of customer impacting issues. It involves cooperation with Oracle Product Support and internal OCI Cloud teams, typically via Zoom. The majority of customers are in Latin America (i.e. Brazil), and thus a good level of spoken and written Spanish or Portuguese on top of very good English is a must. Working hours will either be Sunday to Thursday or Tuesday to Saturday. Specifically, the following shift timings will be followed to cover the Latin America market:
A: Sun-Thu 08:00 am-04:30 pm AEST B: Sun-Thu 11:00 am-07:30 pm AEST C: Tue-Sat 08:00 am-04:30 pm AEST D: Tue-Sat 11:00 am-07:30 pm AEST Career Level - IC4 You will be required to ensure that clients' business impacting issues are properly handled and resolved at the shortest possible time.
Required skills: Good level of spoken and written Spanish or Portuguese Good level of spoken and written English Excellent troubleshooting and analytical skills Great communication skills Good organizational and leadership (initiative) skills 8 years of experience in technology-related activities including external customer interaction Knowledge of Cloud Operations: Cloud Platforms; Cloud Native Products; DevOps; Networking; Firewall; Storage; Virtualization; Linux; Web Service and APIs Proficiency in Cloud Native and DevOps Products / Kubernetes Docker / Containers Administration Good knowledge in Networking Troubleshooting (tcpdump; iperf; package capture, traceroute; etc.) Knowledge in Middleware Products (WebLogic) is a differentiator Experience in Cloud Migrations Projects (on-prem to Cloud) is also a differentiator Eligibility to work in Australia without sponsorship LI-DNI As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
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