Aged & Disability Support (Community Services & Development)
Belong at Home (CHC) is seeking an enthusiastic, motivated and solutions-focused person to join our team as a Senior Scheduler.
Belong at Home is a highly respected not-for-profit local organisation, providing a range of services to older people and their carers throughout the South West of WA, with offices in Bunbury, Busselton, Margaret River, Collie, Donnybrook and Bridgetown.
This full-time role is based in Bunbury with a requirement to work alternate weekends as part of a 38 hour week.
As a key member of the Bunbury team, you will have excellent communication skills, an empathetic attitude and understanding of older people and be solution focused.
Role & Responsibilities
Timely scheduling response to action and prioritise service requests.
Respect & incorporate client preferences and choices in planning.
Follow guidelines to support concern with client issues reported.
Regular communication to stakeholders by phone, or one on one.
Prompt response to client schedule concerns related to complaints or cancellations.
Weekly review and auditing of schedules across 6 sites to ensure compliance with SCHADS Award.
Support with payroll and / or project driven initiatives where required.
Represent Belong at Home positively and professionally at all times.
Contribute to team meetings and continuous improvement ideas and initiatives.
Your Skills & Experience
Experience in Scheduling position or similar is required.
Proficiency in using internal databases and Microsoft Office Suite.
Proven administration experience and data entry background.
Understanding of WHS and experience managing them in the workplace.
Understanding of issues relating to aged care.
Exceptional attention to detail.
Ability to work independently and as part of a team.
A valid police clearance, flu vaccinations and drivers licence is essential for this role.
Applications should be submitted as a current resume / CV and cover letter summarising your skills and experience.
Your application will include the following questions :
How many years' experience do you have as a Scheduler?
Do you have a current Police Check (National Police Certificate) for employment?
Which of the following Microsoft Office products are you experienced with?
Which of the following statements best describes your right to work in Australia?
Do you have experience in administration?
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