Buscojobs | Senior Manager, Digital Experience

A leading financial services organisation is looking for a Senior Manager, Digital Experience to lead a team of 8-10 talented designers, crafting exceptional digital journeys that foster customer satisfaction, loyalty, and growth. This role combines strategic leadership with execution, blending UX / UI best practices, customer insights, and web analytics to deliver measurable value.
You'll be responsible for: Leading the digital experience strategy, driving measurable improvements in customer growth and NPS. Designing impactful digital customer journeys using user research, testing, and analytics. Coaching and mentoring your team to consistently deliver innovative, high-quality results. Collaborating with senior leaders to execute a transformative digital roadmap. Your experience: 10+ years in digital experience, design, and research. Proven leadership in managing high-performing design teams and fostering a positive culture. Expertise in digital transformation, building design principles, and research frameworks. Strong skills in qualitative / quantitative research, user testing, IA, and cross-platform design. Knowledge of WCAG compliance, design systems, and digital best practices. Experience in financial services or regulated industries is highly desirable. Excellent organisation and time management skills, with a keen eye for detail. Why this role? This is a unique opportunity to make a real impact in a role that will evolve over time. Your contributions will directly influence the future of digital transformation within financial services, ensuring innovative solutions that truly benefit customers.
Apply now to lead the way in delivering impactful digital experiences!
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