Overview
As a Microsoft Senior Data Centre IT Support Technician (DCT), you will provide IT support for secure access workstations (SAWs), laptops, servers, as well as conference rooms Audio / Visual (A/V).
You will also maintain inventory of spare devices for the sites and ensure the latest updates and operating systems (OS) are installed on the devices.
Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services.
As a CO+I DCT, you will play a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.
CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training, and professional certifications.
Our infrastructure comprises a large global portfolio of more than 200 Data Centres in 32 countries and millions of servers.
Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our data centre design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft's mission is to empower every person and every organization on the planet to achieve more.
As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.
Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Building strong working relationships with people within the data centre and at corporate.
Ensuring SAW devices are in a "healthy" state, meeting Security's compliance standards.
Receiving confidential information to perform BIOS setting changes.
Managing SAW inventory, including ordering, receiving, assigning/re-assigning, and decommissioning devices.
Providing guidance to users for common SAW repair issues and escalating issues experienced by users.
Performing Return Merchandise Authorization (RMA) for SAWs damaged within the first 30 days of receipt.
Providing Senior Data Centre Technician-level support when needed, including performing power cycles, swapping out failed components, handling storage media, and troubleshooting.
Also, performing cable installations, hardware rack/stack installations, testing, and troubleshooting using standard data centre processes.
Supporting the deployment of on-site DC physical infrastructure including Servers, NetDevices, SANs, Windows Server OS Support, parts/component replacement, and physical hardware troubleshooting when needed.
Assisting the Data Centre Inventory and Asset Management Team with shipping/receiving and inventory management to address high work volumes as required.
Embodying our culture and values.
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