Immerse yourself in the business of a leading multinational bank from a dedicated team delivering sharp CX measurement and strategy.This role needs a data-savvy insights specialist, who can wrangle a large and rich data set to deliver sharp commercial insights on NPS, CX, Brand, Product and Service for the bank, and across the competitor landscape. You'll enjoy the standard tracking reporting, in addition to a constant stream of fascinating ad hoc data analysis.A client facing role, you'll work directly with senior stakeholders to understand the priority business challenges and provide actionable insights to drive business growth.The role sits in a 50-strong Strategic Data Consultancy, winning awards for their ways of thinking across Strategy, Research, Experience and Technology.Day to day responsibilities :Deliver a range of bespoke CX and NPS measurement programs using primary survey dataInterrogate data to measure the link between company strategy and consumer behavioursAnalysis includes regular tracking reporting and ad hoc requestsHelp establish KPIs to directly influence financial performance, and drive CX strategyWrite insightful and succinct reportsDevelop reporting dashboards and leverage the latest technologyWork closely with your team to ensure best-in class client serviceWhat you need to apply :Minimum 4 / 5 years of experience in consumer insights and strategyPrior agency experience to have the hands-on research and analysis skillsStrong with quantitative survey data, methodologies, and stats packages like Q.Financial Services experience for the win, but open to other Services experiencePrior experience of CX / NPS tracking would be gold.Why you should apply :For the opportunity to embed yourself in a top ASX listed corporate bankPerfect if you love solving problems with data and want a role focused on data and reportingHeaps of leadership and peer support for continued learning and developmentLife is short. Despite their ambitions, this agency maintains a healthy work and life balance as integral to their values and culture.Total work flexibility with a lovely office for communityExtra leave, performance related bonus, tailored L&D, mental health days and a stack of lovely socials.Interested? If you would like a confidential and advisory career chat about this role or similar opportunities, please send your CV to or call Gemma on +61 (0) 452 417 265.About Resources Group :We are the Leading Global Talent Agency for Insights, Analytics & Data Strategy. Our consultants take the time to truly understand your career aims and are dedicated to providing tailored, impartial advice to find you the very best career move. We have access to an unrivalled and exclusive range of job opportunities with trailblazing agencies and blue-chips across Australia, NZ and APAC.Resources Group's Diversity and Equality Policy determines that we submit applicants to our clients on the basis of merit and ability, regardless of race, colour, age, disability, family responsibilities, gender, marital status, nationality, religious or political views or affiliations, sexual orientation or socio-economic background.
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