About our Organisation
With over 30 years of experience, Regency is the market leader in shower screen, wardrobe, mirror and glass splashback products in the residential building market. Our quality products are locally made and globally backed, with manufacturing plants across Australia.
About our Opportunity
As a logistics coordinator and valued team member of our Regency business, you will act as the liaison between customers and installers in the field, providing a clear flow of information to enable jobs to be scheduled promptly and efficiently. You will be a part of a professional and close-knit team where customer service is at the forefront of every interaction. In this fast-paced role, you will need to be confident with customer interactions, at times managing difficult conversations troubleshooting solutions with respect to installation issues and timings to improve the customer experience and to meet the requirements of the customer.
In addition, you'll:
Respond to enquiries via phone or email Confirm installation bookings Prepare documentation for installations Process invoices and the installer pays About you
We're looking for a team player who wants to contribute to a positive work environment, who is agile, and methodical with highly developed interpersonal skills and the ability to adapt their communication style to the needs of the internal (installers) or external customers. You'll need to be pragmatic in your approach to providing quality customer service with the capability of lateral thinking when resolving problems that arise. We're looking to leverage your experience in customer service and administration, along with a keenness to learn and a good attitude to participate in our extensive training.
You will have:
Competency using MS Suite Ability to quickly gain competency with our in-house CRM system Data entry skills with high attention to detail and accuracy Enthusiasm to work in a rapidly changing & challenging manufacturing environment Ability to work calmly & efficiently in a high pressured environment with tight deadlines What's On Offer
Competitive base salary
Permanent full-time role, flexible start and finish times
On-site secure parking
Ongoing training and career development encouraging you to feel confident
Generous discounts on our extensive range of products
Ability to schedule leave every year at Christmas
An extra day's paid leave for your birthday
A friendly, supportive and close-knit team
Your Next Steps
If you are a highly organised, results-orientated person with strong interpersonal skills looking to make your mark in a successful and growing company, then we would like to hear from you! Apply now!
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