Join the revolution in hospitality tech! Liven is a leading global data, technology, and customer experience provider for the hospitality industry. From humble beginnings, we have grown to serve over 6,000 venues and millions of diners across Australia, the USA, and Southeast Asia, processing over 120 million transactions worth more than $3 billion (AUD) annually.
Our platform is designed to help hospitality businesses save more and work smarter by integrating all operational aspects—from ordering to back-of-house operations to payments. Our passion for hospitality drives us to continually innovate and enhance the industry with AI-enriched data insights and automated process management.
Join us in revolutionising hospitality with best-in-class software, services, and hardware to maximize profitability and operational efficiency.
About the role As a POS Integration Specialist, you will be at the forefront of delivering seamless onboarding and integration experiences for Liven's enterprise clients. You'll work closely with clients to ensure the smooth configuration, customization, and implementation of Liven's POS and online ordering systems. This role is essential for our growth in the Sydney, Melbourne and Brisbane market, focusing on client satisfaction, technical expertise, and operational excellence.
What you'll do Oversee the end-to-end onboarding and integration process for Liven's POS solutions, including scoping, planning, execution, and post-launch support. Work with clients to customize and configure POS systems to meet their specific business requirements. Serve as the primary technical advisor to clients, translating their business needs into actionable technical specifications. Oversee and support hardware setup and software deployment, ensuring a seamless transition for clients. Provide on-site and remote support during installation and post-deployment, troubleshooting issues and resolving any technical challenges. Act as a technical subject matter expert in client meetings, demos, and discussions, ensuring clients have a complete understanding of Liven's product offerings. Work with the sales team to address client needs, contribute to proposals, and collaborate with product and engineering teams to ensure client requirements are met. Stay informed about industry trends, emerging technologies, and best practices, contributing insights to continuously enhance Liven's service offerings. Provide valuable feedback to the product development team based on client interactions, supporting continuous improvement and innovation. Qualifications 3-8 years in the POS industry, ideally in roles such as installer, solutions consultant, or project manager. Hands-on experience with POS systems, including installation, configuration, and customization. Proven track record in managing complex onboarding projects, ensuring timely delivery within budget and scope. Familiarity with project management tools (e.g., JIRA, Asana, Trello) is a plus. Strong skills in deploying, configuring, and integrating software and hardware solutions, specifically POS and online ordering systems. Ability to engage with clients directly, conduct product demonstrations, and communicate technical concepts clearly. Strong troubleshooting skills to identify and resolve technical issues, ensuring a smooth client experience. Comfortable managing multiple projects and prioritizing effectively in a fast-paced environment. Good to Have Familiarity with SaaS platforms, API integrations, and data migrations. Experience with systems like Salesforce, HubSpot, or SAP to better align technical solutions with business needs. Proficiency in Excel or SQL to analyze system performance data and contribute to continuous improvement. #J-18808-Ljbffr