Buscojobs | Opswat | Regional Sales Manager - Enterprise – Anz

Joint Professional Services and Technical Support
Technical Support
Summary OPSWAT is seeking a mid-to-senior-level Joint Professional Services and Technical Support Engineer to join our Global Customer Experience team in Riyadh, Saudi Arabia.
Responsibilities: Coordinate with colleagues in the global Support team to respond to customers' technical queries and issues. Resolve customer issues quickly and satisfactorily, including escalating bugs to the R&D team. Manage the process to get the customer's environment properly patched or upgraded. Implement and integrate OPSWAT products and solutions purchased by customers. Offer advice on best practices and provide knowledge transfer on administering the solution. Mentor and lead others on the support team to improve customer support processes. Maintain strong customer satisfaction and influence the product roadmap. Assist the Sales team with technical assistance and help test new products and releases. Engage in special projects as needed. Qualifications: Mid-to-senior-level experience in technical support or professional services. Strong problem-solving skills and ability to troubleshoot technical issues. Experience with customer-facing roles and managing customer relationships. Familiarity with cybersecurity products and solutions. Excellent communication and collaboration skills. This position is at our front lines, actively coordinating between engineering, sales, and our customers, ensuring smooth operations across various channels aiming for maximum efficiency.
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