Customer Service, Administration & Operations 1 Job no: 513236
Work type: Permanent Full Time
Location: NSW - Metro
Categories: Customer Service, Administration & Operations
About Us
JB Hi-Fi Group is one of Australasia's largest and most trusted retailer groups, specialising in consumer electronics, home entertainment, small appliances, and white goods.
JB Hi-Fi's Purpose is to 'Help People with Better ways to Live, Learn, Work and Play'.
We want to own the tech and entertainment space, grow our customer base, and support our people to be the best and deliver the highest quality service.
This is at the heart of our business, and we want you to be a part of it!
We have a supportive and inclusive team that embraces individuality and diversity.
We are one of Australia's most iconic and trusted brands, with a rich history in the consumer retail industry.
You will have exposure to ongoing training & development opportunities from day one.
We offer fantastic long-term career opportunities across the broader JB Hi-Fi/The Good Guys Group.
Did you know the JB team supports vulnerable communities by making donations to our Helping Hands workplace giving program?
Every dollar our team donates, JB matches, and together we have donated more than $35m to our charity partners to make a meaningful difference to the social and environmental issues that our people are passionate about.
We offer generous team member discounts across a range of products as well as a leading commission structure for sales positions.
We offer flexibility, 12 weeks' paid parental leave, novated leasing, Employee Assistance Program, and more.
About the role
As an Operations Coordinator, you will contribute to the continued delivery of exceptional customer service, maximise profitability, and enhance efficiency through the Operations Team.
You will deliver operational excellence by ensuring policies and procedures are followed, compliance is ensured, and efficiency is maximised.
Prioritise tasks and coordinate the operations team to operate a highly efficient back of house, adhering to procedural control measures.
Manage stocking flow including inbound goods processing, returns processing, transfers, invoice management, etc.
Provide excellent customer service and effectively handle customer complaints and queries.
Ensure all Back of House activities meet compliance and safety requirements, with particular emphasis on safe product handling, use of equipment and machinery, and incident reporting.
About you
An individual who loves working in a casual fun atmosphere.
You thrive in a retail environment and draw upon your knowledge of Operations (stock flow, inbound & outbound goods, etc).
Strong multi-tasking skills, coupled with your keen eye for detail.
Understanding of inventory management and processes.
Ability to build and maintain external and internal stakeholder relationships.
Solid customer service skills that will create raving reviews.
JB Hi-Fi Limited is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion.
If this opportunity excites you (even if you feel that you don't meet 100% of the criteria) – please don't hesitate to apply!
Advertised: 18 Dec 2024 AUS Eastern Daylight Time
Applications close: 18 Jan 2025 AUS Eastern Daylight Time
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