Exciting Aftersales opportunity with a global leader! Rare opportunity for career progression into a management role! About Our Client Our client is a global manufacturer of industrial lifting equipment including forklifts, hoists, and aerial platforms. They are well respected for their high-quality, durable machines and customer experience. The brand serves a variety of industries with a focus on handling solutions.
Job Description Key Result Areas and Expected Outcomes : Parts Sales Growth & Relationship Management (30%)
Drive aftermarket sales, maintenance contracts, and market share growth through deep analysis and strategic planning. Collaborate with dealers, marketing, and pricing teams to optimise sales strategies, develop targeted campaigns, and ensure competitive pricing, with a strong focus on achieving regional AOP goals and profitability. 3PL & Dealer Support (30%)
Strengthen aftermarket processes by working closely with dealers, the Regional PDC, and local 3PLs to enhance parts sales and customer support. Improve distribution network efficiency, meet service level agreements (SLA), and ensure timely, customer-centric delivery. Customer Success & Satisfaction (30%)
Ensure exceptional customer support throughout the lifecycle of the truck, from order to replacement, by building strong relationships and identifying opportunities to improve service workflows. Focus on achieving high customer satisfaction, increased market share, and strong retention rates, while hitting profitability targets and service level agreements. Execution of Customer Care & Customer Centricity (10%)
Monitor customer health through regular scorecards and feedback, advocating for customer needs while relaying insights to improve service and satisfaction. Collaborate with internal teams and dealers to implement actions that enhance customer experience and foster long-term loyalty. The Successful Applicant The successful candidate for this role will be a customer-centric professional, with a background in aftermarket sales, customer service, or relationship management in the industrial or equipment sector. They will possess excellent communication skills, with the ability to manage complex dealer and customer relationships, identify problems for customers, and provide a solution. An understanding of service management, 3PL distribution networks, and customer needs will be key, along with the ability to work collaboratively with internal teams such as operations. The ideal candidate will be customer-centric, with a focus on delivering exceptional experiences, improving customer satisfaction, and achieving regional profitability goals. Their ability to listen to the customer and identify pain points will drive their success in this role.
What's on Offer This is a rare opportunity to join a global business that is looking for someone to ascend into a managerial position. The client is offering a generous compensation package, flexibility, and a really exciting learning opportunity to work alongside a Regional Manager to expand the candidate's after-sales and customer care skills.
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