Guest Services Manager We are looking for an excellent Guest Services Manager on Duty to rise with us and empower the better you!
Our Company Marriott International is the world's leading global hospitality company, with more brands, more hotels, and more opportunities for associates to grow and succeed. With 8,500 properties, you'll find us in your neighborhood and in more than 142 countries and territories across the globe.
Our Brand The more you travel, the more your well-being can get left behind. But there's a place that doesn't come with that compromise. Join the team at The Westin Perth, enhance your senses and find your balance with our signature wellness programs.
You will be: Attending as the property Manager on Duty and overseeing all property operations, ensuring that the highest levels of hospitality and service are provided. Representing property management in resolving any guest-related situation. Leading Front Office Teams. Maintaining Guest Services and Front Desk Goals. Ensuring Exceptional Customer Service. Implementing Projects and Policies. Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Supporting with Rostering and Training of the Front Office department. Focusing on Guest Voice. Qualifications & Experience: Experience in daily operations of a hotel. Current WA RSA essential for this role. Current Driver's Licence, manual preferred. Hospitality experience is essential. Must be well organized, efficient, and have excellent people skills. Leadership experience. You are / have: Friendly, confident, vibrant, and professional personality. Previous hotel experience in guest services, front desk highly regarded. Full Time Australian working rights. Exceptional communicator and guest-oriented persona. Excellent Computer and Office 365 knowledge. Life. With the Works. Offers a portfolio of benefits so you can experience greater freedom to redefine a work-life balance that meets your needs. With more leave, more benefits, and more perks, including:
Enhanced Parental leave, Paid Birthday leave, Long service leave portability across all 30 Marriott Brands. Flexible work options. Hotel perks like accommodation and food & beverage discounts. Enhanced superannuation. Travel & stay benefits including eligibility into our Bonvoy loyalty program. Incentive, recognition, and wellbeing programs. Excellent career growth and learning opportunities. Access to EAP services. We look forward to reviewing your applications!
Only successful candidates will be contacted. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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