The Manager Building Plan Assessment (BPA) provides specialised planning and technical advice to developer-facing teams for managing development cases effectively. The role builds strong relationships with professional developers and their water service coordinators to improve liveability outcomes.
The role is responsible for leading a team to ensure service level agreements are met and developer experience is improved, while also supporting the city's growth by connecting developers to the network and protecting assets.
What's in it for you : Childcare allowances Parental leave Novated lease options Fitness Passport offering access to hundreds of gyms and pools around NSW Flu vaccinations and discounted options on health insurance membership providers Responsibilities : Manage the provision of specialised planning and technical advice to developer-facing teams to enable them to effectively manage the full spectrum of medium to high complexity development cases and projects, as well as connections. Manage high workloads and day-to-day interfaces with customers and ensure that issues and disputes are proactively resolved and that the needs of our customers are met. Contribute to the improvement of the case management process in close collaboration with developer-facing teams and implement clear and effective training and technical communication to Water Service Coordinators and developers. Manage the development of standardised, easily-understood and technically accurate processes, procedures, work instructions, and guidelines for developer-facing teams across the full range of medium to high complexity cases and projects. Support transformational business projects by providing expert advice on case management process and technical standards. Who are we looking for? You will have : Relevant tertiary qualification (e.g. urban planning, engineering or related field) or experience deemed equivalent. Specialist knowledge in all areas related to the planning and technical components of water services applications. Demonstrated ability to identify and drive business process improvement, with measurable results. Excellent oral and written communications – demonstrated ability to translate highly complex technical information into plain English and produce high quality documentation. Demonstrated experience in engineering design quality management for infrastructure planning, delivery and management. Understanding of competition and regulatory, financial considerations associated with a regulated service provider making commercial service offerings. Does this sound like you? Apply now! We support you through the application process and can modify as needed – let us know what you need.
You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role.
Sydney Water welcomes you to apply if you feel you meet the selection criteria. The successful completion of a Criminal History Check and Medical Assessment form part of the application process.
Please advise if you require any adjustments to actively participate in the application and recruitment process.
We want your perspective and ideas to help us find better ways to delight our customers, so we encourage you to apply no matter your age, sex or culture. You can be part of a committed, highly skilled team who'll appreciate what you bring to the table. You'll set and achieve real goals and make decisions that matter, as together we help shape the lifestyle of greater Sydney.
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