We're looking for an experienced and innovative leader to shape the digital experience strategy and execution, delivering exceptional customer engagement, satisfaction, loyalty, and value. This role offers the opportunity to make a meaningful impact, working toward a vision of empowering Australians to achieve their financial goals. Lead a team of up to 7 UX / UI designers to craft experiences across a range of digital channels.
Your Impact Combine expertise in customer journey management, user research, user testing, web analytics, customer insights, usability analysis, and UX / UI best practices. Develop and implement strategies that enhance the value and quality of digital customer experiences. Lead, coach, and prioritize the work of a talented team of UX, UI, digital copywriting, and research professionals. About You 7+ years' experience in digital experience, design, and research. Strong mentoring and coaching capabilities with a proven ability to lead and foster high-performing teams. Expertise in defining and implementing digital design and research principles, using a data-driven approach to enhance customer experiences through analysis, research, and execution. Hands-on experience with user testing, information architecture, user journeys, and flows. Knowledge of Web Content Accessibility Guidelines (WCAG), design systems, and cross-platform design (mobile, tablet, desktop). Background in regulated industries preferred. Why Join Us? Professional growth and wellbeing support, such as study leave, professional coaching, and wellness programs. Access to discounted financial products and services to support your financial and personal goals. With a deep commitment to supporting Australians through financial hardship, demonstrated by their partnerships with not-for-profits to help customers when it matters most. Being customer owned re-investing profits back into the group — this is a truly values-driven and impactful opportunity. #J-18808-Ljbffr